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Salesforce Certified Business Analyst Exam — Information & Free Practice

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Salesforce Certified Business Analyst Exam

Provider
Salesforce; delivery through Pearson VUE / Pearson OnVUE
Format
Proctored multiple-choice examination; no hard-copy or online reference materials.
Exam questions
Total questions: 60–65; Scored questions: 60; Unscored questions: 0–5; The total includes the scored and unscored questions.
Time limit
105 minutes
Passing score
72%
Exam fee
Registration US$200 or JPY 30,000; retake US$100 or JPY 15,000; plus applicable taxes as required per local law.
Examination outline
  • Customer Discovery (17%)
    • Business strategies, goals, initiatives, challenges and project scope
    • Existing product usage and current state
    • Business Analyst roles across the implementation lifecycle
    • Implementation lifecycle and business analysis planning
    • Salesforce environment opportunities and constraints
    • Salesforce capabilities, business needs and potential solutions
  • Collaboration with Stakeholders (23%)
    • Discovery planning for target stakeholders
    • Key stakeholder relationships and business-technical liaison
    • Scenario-based business needs elicitation techniques
    • Current state analysis to agreed future state design
    • Scenario-based competing priorities and consensus
  • Business Process Mapping (12%)
    • Complex process scope and manageable steps
    • Process analysis, documentation and future state visualization
    • Version-controlled business process documentation
  • Requirements (18%)
    • Scope, requirements and user story distinctions
    • Stakeholder identification, validation and prioritization of requirements
    • Version-controlled requirements documentation
  • User Stories (18%)
    • User story components and analysis
    • Development-ready acceptance criteria conveying requirements
    • Version-controlled user story documentation
  • Development Support and User Acceptance (12%)
    • Support and validation of project delivery against requirements
    • Support and validation of user acceptance testing against requirements
Examination sources

Related license preparation

This examination may be required or accepted as an alternative, depending on the license and application pathway.