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Salesforce Certified Business Analyst — Requirements & Free Practice

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Salesforce Certified Business Analyst

Salesforce professional certification for understanding business needs, capturing requirements and collaborating with stakeholders on Salesforce solutions.

Licensing authority: Salesforce · Application information

Initial by examination
Salesforce Certified Business Analyst Exam
Applicability
Current official guide expressly aligns the exam to Winter '25; no official start or retirement date is stated, so date boundaries remain null.
Conduct
Accept the Salesforce Certification Program Agreement and Code of Conduct at the start of the exam.
Prerequisite
None, as stated by the exam guide.
Qualification
Take and pass the Business Analyst examination; passing score 72%.
Recommended Experience
Audience description: two years of Business Analyst experience and two years of Salesforce Platform experience; experience and self-study are recommended, without a prerequisite certification.
Scheduling
Select an appointment through Trailhead Academy: choose the exam and online-proctored or onsite option, then date/time or local venue/time slot. Online candidates review system requirements, confirm ID requirements and run the system test. Onsite candidates bring ID whose name exactly matches the booking.

Salesforce Certified Business Analyst Exam

Provider
Salesforce; delivery through Pearson VUE / Pearson OnVUE
Format
Proctored multiple-choice examination; no hard-copy or online reference materials.
Exam questions
Total questions: 60–65; Scored questions: 60; Unscored questions: 0–5; The total includes the scored and unscored questions.
Time limit
105 minutes
Passing score
72%
Exam fee
Registration US$200 or JPY 30,000; retake US$100 or JPY 15,000; plus applicable taxes as required per local law.
Examination outline
  • Customer Discovery (17%)
    • Business strategies, goals, initiatives, challenges and project scope
    • Existing product usage and current state
    • Business Analyst roles across the implementation lifecycle
    • Implementation lifecycle and business analysis planning
    • Salesforce environment opportunities and constraints
    • Salesforce capabilities, business needs and potential solutions
  • Collaboration with Stakeholders (23%)
    • Discovery planning for target stakeholders
    • Key stakeholder relationships and business-technical liaison
    • Scenario-based business needs elicitation techniques
    • Current state analysis to agreed future state design
    • Scenario-based competing priorities and consensus
  • Business Process Mapping (12%)
    • Complex process scope and manageable steps
    • Process analysis, documentation and future state visualization
    • Version-controlled business process documentation
  • Requirements (18%)
    • Scope, requirements and user story distinctions
    • Stakeholder identification, validation and prioritization of requirements
    • Version-controlled requirements documentation
  • User Stories (18%)
    • User story components and analysis
    • Development-ready acceptance criteria conveying requirements
    • Version-controlled user story documentation
  • Development Support and User Acceptance (12%)
    • Support and validation of project delivery against requirements
    • Support and validation of user acceptance testing against requirements
Examination sources