Salesforce Certified B2C Solution Architect Exam — Information & Free Practice

US · Examination information

200 free questions · Answer explanations · No signup required

Salesforce Certified B2C Solution Architect Exam

Provider: Salesforce; delivered by Pearson VUE / Pearson OnVUE
Format: Proctored multiple-choice/multiple-select, onsite or online, closed book
Exam questions: Total questions: 64; Scored questions: 60; Unscored questions: 4; The total includes the scored and unscored questions.
Time limit: 120 minutes
Passing score: 63%
Exam fee: USD 400 plus applicable taxes; retake USD 200 plus applicable taxes

Examination outline

Discovery and Customer Success (27%)
- Facilitate successful customer engagement
- Product selection reasoning and considerations
- Validate systems of record, key objects, and risks
- Recommend implementation approach and relative effort
- Multi-product dev-ops lifecycle, governance, and change management
Functional Capabilities and Business Value (7%)
- B2C products and solutions for marketing, purchase, service, and loyalty
- Post-purchase customer experiences across products
Architecture Design (18%)
- Retail architecture and integrations for consumer commerce journeys
- Analyze business processes and propose customer experiences
- Personalized multi-product experiences using Customer Data Platform
- Data security and residency solutions and implementation implications
Data Models and Management (25%)
- Commerce objects and entity relationships across record and engagement systems
- Sequence integrations, data exchanges, and process updates
- Cross-product privacy features and custom versus OOTB solutions
- Systems of record, extended data models, high volumes, and format integration
- Data migration strategies, tools, and transfer best practices
Integration (23%)
- Multi-product integration design, OOTB limitations, and custom integration
- Integration patterns by volume, latency, and system limitations
- Customer and internal-user security with regional and local legal requirements
- APIs and protocols for Agentforce Service, B2C Commerce, and Marketing Cloud integration

Examination sources

This examination may be required or accepted as an alternative, depending on the license and application pathway.