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Salesforce Certified Agentforce Field Service and Operations Consultant Exam — Information & Free Practice

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Salesforce Certified Agentforce Field Service and Operations Consultant Exam

Provider
Salesforce; Pearson VUE / Pearson OnVUE delivery
Format
Proctored multiple-choice/multiple-select examination; onsite or online; no hard-copy or online reference materials.
Exam questions
Total questions: 60–65; Scored questions: 60; Unscored questions: 0–5; The total includes the scored and unscored questions.
Time limit
105 minutes
Passing score
63%
Exam fee
US$200 plus applicable taxes
Examination outline
  • Managing Resources (16%)
    • Crew setup and management
    • Resource types and their setup
    • Service Territories and their Members
    • Time sheets, entries, service resources, and Work Order relationships
    • Skills, skill levels, and time-based skills
    • Operating hours for service resources, accounts, Work Orders, and booking
    • Agentforce Field Service and Operations license types and deployment
  • Managing Work Orders (23%)
    • Work Order processes, parameters, and Work Types
    • Resource Preferences
    • Products Required on a Work Order
    • Work Order Line Items
    • Work Order Milestones
    • Service Appointment, Work Order, and Work Order Line Item relationships
  • Managing Scheduling and Optimization (28%)
    • Field service administrator settings
    • Service Appointment management actions
    • Service Appointment lifecycle for Work Order execution
    • Schedule Policy selection
    • Complex Work execution options
    • Multi-day versus standard Service Appointments
    • Aerial versus street-level routing
    • Dispatch strategy
    • Dispatcher Console filtering options
    • Optimization setup
    • Scheduling service type selection
    • Optimization service type selection
    • DateTime tracking fields
  • Configuring Mobility (10%)
    • Customer sign-off requirements and tools
    • Field Service app configuration for business processes
    • Field Service Mobile versus Salesforce Mobile capabilities
    • Field Service Mobile settings
  • Managing Inventory (8%)
    • Price book models for products consumed
    • Applicable inventory models
    • Return Order object model and process
  • Managing Assets (5%)
    • Maintaining assets and asset relationships
  • Configuring Maintenance Plans (5%)
    • Maintenance plan recommendations
  • Permissions and Sharing (5%)
    • Agentforce Field Service and Operations permission set use cases
    • Sharing scheduled Service Appointments with service resources
    • User territories versus service territories
Examination sources

Related license preparation

This examination may be required or accepted as an alternative, depending on the license and application pathway.