OpenExamsFREE PRACTICE — ANY EXAM

Salesforce Certified Agentforce Field Service and Operations Consultant — Requirements & Free Practice

US · License preparation

100 free questions · Answer explanations · No signup required

Loading selected examination banks…

Choose what to practice

Start with an exam below. Your examination requirements depend on your application pathway. View licensing requirements

Licenses, application pathways and examination requirements

Each license and applicant pathway has its own requirements and exemptions. Choosing practice questions does not determine your eligibility.

Salesforce Certified Agentforce Field Service and Operations Consultant

Salesforce certification for implementation consultants, partners, and administrators deploying Agentforce Field Service and Operations.

Licensing authority: Salesforce · Application information

Initial by examination
Salesforce Certified Agentforce Field Service and Operations Consultant Exam
Audience Experience
The guide describes 1-2 years as a business analyst, 1+ years in field services, and 2+ years in services/support as its candidate profile; it recommends experience and self-study, without stating an independently enforced years-of-experience gate.
Prerequisite Credentials All Of
["Salesforce Certified Platform Administrator","Salesforce Certified Agentforce Service Consultant"]
Prerequisite Evidence Claim Id
field-operations-route-20261025
Scheduling
Choose an available date and time through Trailhead Academy for Pearson OnVUE online proctoring or a Pearson VUE testing center; fulfill ID and applicable system-test/technical requirements. Testing-center ID must match the booking name exactly.
Scope
Initial certification only; prerequisite credentials are qualifications, not newly produced examination identities. No renewal route or neighboring certification is included.

Salesforce Certified Agentforce Field Service and Operations Consultant Exam

Provider
Salesforce; Pearson VUE / Pearson OnVUE delivery
Format
Proctored multiple-choice/multiple-select examination; onsite or online; no hard-copy or online reference materials.
Exam questions
Total questions: 60–65; Scored questions: 60; Unscored questions: 0–5; The total includes the scored and unscored questions.
Time limit
105 minutes
Passing score
63%
Exam fee
US$200 plus applicable taxes
Examination outline
  • Managing Resources (16%)
    • Crew setup and management
    • Resource types and their setup
    • Service Territories and their Members
    • Time sheets, entries, service resources, and Work Order relationships
    • Skills, skill levels, and time-based skills
    • Operating hours for service resources, accounts, Work Orders, and booking
    • Agentforce Field Service and Operations license types and deployment
  • Managing Work Orders (23%)
    • Work Order processes, parameters, and Work Types
    • Resource Preferences
    • Products Required on a Work Order
    • Work Order Line Items
    • Work Order Milestones
    • Service Appointment, Work Order, and Work Order Line Item relationships
  • Managing Scheduling and Optimization (28%)
    • Field service administrator settings
    • Service Appointment management actions
    • Service Appointment lifecycle for Work Order execution
    • Schedule Policy selection
    • Complex Work execution options
    • Multi-day versus standard Service Appointments
    • Aerial versus street-level routing
    • Dispatch strategy
    • Dispatcher Console filtering options
    • Optimization setup
    • Scheduling service type selection
    • Optimization service type selection
    • DateTime tracking fields
  • Configuring Mobility (10%)
    • Customer sign-off requirements and tools
    • Field Service app configuration for business processes
    • Field Service Mobile versus Salesforce Mobile capabilities
    • Field Service Mobile settings
  • Managing Inventory (8%)
    • Price book models for products consumed
    • Applicable inventory models
    • Return Order object model and process
  • Managing Assets (5%)
    • Maintaining assets and asset relationships
  • Configuring Maintenance Plans (5%)
    • Maintenance plan recommendations
  • Permissions and Sharing (5%)
    • Agentforce Field Service and Operations permission set use cases
    • Sharing scheduled Service Appointments with service resources
    • User territories versus service territories
Examination sources