EXIN EPI Certified Information Technology Manager — Information & Free Practice
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EXIN EPI Certified Information Technology Manager
- Provider
- EXIN; examination administered by an authorised training partner
- Format
- Closed book, multiple-choice examination in English
- Exam questions
- Total questions: 50.
- Time limit
- 75 minutes
- Passing score
- At least 33 correct answers (66%)
Examination outline
IT strategy
- The need for IT
- Enterprise Architecture
- Service catalogue
- Service level management
- Sustainable development
IT Organization
- Personnel need
- Roles and responsibilities
- Sourcing
- Selection process
- Hiring
- Managing staff
- Career planning
- Training/job rotation
- Performance appraisal
- Staff departures
Vendors Selection and Management
- Vendor selection
- RFI
- RFP
- Proposal evaluation
- Vendor reference checks
- Contract negotiation
- Contract management
- Vendor management
- Recompete vendors
Project Management
- Methodologies
- Project organization
- Starting-up/Initiating
- Planning/Initiating a project
- Risk
- Quality
- Scope
- Work/Product Breakdown Structure
- Scheduling
- Cost
- Communication
Application Management
- Software Development Life Cycle (SDLC)
- Software Quality Assurance (SQA)
- Requirements
- Development
- Testing
- Adoption (Implementation)
- Maintenance
Service Management
- Problem management
- Change management
Business Continuity Planning
- Resources
- Relocation of staff
- Information requirement
- Backup strategies
- Site selection
- Business Continuity Plan
- Test and exercise
- Test review, report and follow-up
- Monitoring and review
Risk Management
- Guidelines
- Context establishment
- Identification
- Analysis
- Evaluation
- Treatment
- Communication
- Monitoring and control
Information Security Management
- Standards
- Confidentiality
- Integrity
- Availability
- Control types
- Guideline for controls selection
- Control categories
- Information security awareness program
- Security incident response
Information and Knowledge Management
- Information management
- Data management
- Information and data management technologies
- Business Intelligence
- Best practices and pitfalls in data governance
Business Change Management
- Frameworks
- Business Relationship Management (BRM)
- Objectives
- Life cycle activities
- Customer relationship
- Building the business
- Alignment
Technology Trends
- Research and Development
- Blockchain
- Big Data
- Artificial Intelligence
Quality
- Standards and guidelines
- Objectives and activities
- Service review
- Customer feedback
- Surveys
- Key Performance Indicators (KPIs)
- Metrics
- Scorecards and reports
- Quality register
Examination sources
- EXIN CITM English preparation-guide adoption
Downloads, English Preparation Guide hyperlink, asset 4514
- EXIN adopted CITM complete course content
PDF page 2, entire Course Content page, all three columns; page 1 Learning outcome
- EXIN adopted CITM remaining course-content columns
PDF page 2, Technology Trends, Quality, Information Security, Information and Knowledge, Business Change headings and details
- EXIN scope function of preparation guides
Accredited course mandatory topics and preparation guides
- CITM adopted preparation material, assessment
PDF page 3, Exam
- EXIN CITM examination languages
Details, Languages
- CITM institutional examination arrangement
PDF page 3, Exam
- EXIN CITM accredited training prerequisite
Requirements for certification
- EPI CITM training delivery
Delivery Structure and Methods
Related license preparation
This examination may be required or accepted as an alternative, depending on the license and application pathway.