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Automobile Service Consultant Certification Test — Information & Free Practice

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Automobile Service Consultant Certification Test

Format
Multiple-choice questions
Exam questions
Total questions: 60; Scored questions: 50; Unscored questions: 10; The total includes the scored and unscored questions.
Time limit
75 minutes
Examination outline
  • Communications (46%)
    • Customer Relations
    • Sales Skills
  • Product Knowledge (36%)
    • Vehicle Systems (Engine, Drivetrain, Chassis, Body Including Hybrid and Electric Vehicles)
    • Services/Maintenance Intervals
    • Warranty, Service Contracts, Service Bulletins, and Campaigns/Recalls
    • Vehicle Identification
  • Shop Operations (18%)
Examination sources

Related license preparation

This examination may be required or accepted as an alternative, depending on the license and application pathway.