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ASE Service Consultant (C1) certification — Requirements & Free Practice

US · License preparation

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ASE Service Consultant (C1) certification

Voluntary ASE certification for automobile service consultants requiring the C1 test and the Service Consultant experience requirement; relevant formal training may substitute for some of the experience.

Licensing authority: National Institute for Automotive Service Excellence · Application information

Initial by examination
Automobile Service Consultant Certification Test
Work Experience
The Service Consultant requirement is two years of work experience specifically related to service writing, not hands-on automotive repair. ASE may credit relevant formal training toward some of that experience requirement. Certification requires passing C1 and satisfying the applicable experience requirement.

Automobile Service Consultant Certification Test

Format
Multiple-choice questions
Exam questions
Total questions: 60; Scored questions: 50; Unscored questions: 10; The total includes the scored and unscored questions.
Time limit
75 minutes
Examination outline
  • Communications (46%)
    • Customer Relations
    • Sales Skills
  • Product Knowledge (36%)
    • Vehicle Systems (Engine, Drivetrain, Chassis, Body Including Hybrid and Electric Vehicles)
    • Services/Maintenance Intervals
    • Warranty, Service Contracts, Service Bulletins, and Campaigns/Recalls
    • Vehicle Identification
  • Shop Operations (18%)
Examination sources