Free ServiceNow Certified System Administrator Practice Questions

Sample Practice Questions

Try these 10 sample questions from the ServiceNow Certified System Administrator practice bank. Each includes the answer and explanation. Continue with the interactive practice above to review the full question set.

1. 1In the App Engine Studio application model, which component provides an interface for users to interact with application data?

   1. A.ExperienceCorrect answer: A
   2. B.Security
   3. C.Data
   4. D.Logic and automation

   Explanation: "Experience: An interface for a user to interact with collection data and records" Experience is the interface; data stores information, security provides access, and logic and automation manages processes.

   Reference: Citizen Developer Learning Plan — Build My First App Engine Studio Application > Preparation

2. 2When installing a plugin directly in a PDI, what does selecting Load demo data do?

   1. A.It loads the plugin's sample recordsCorrect answer: A
   2. B.It loads the customer's production records
   3. C.It restores records removed from the PDI
   4. D.It loads only user-created test records

   Explanation: "In the Install dialog, select the Load demo data option to install the plugin's sample data (optional)." The option loads sample data supplied with the plugin, not production records or a backup of deleted PDI records.

   Reference: Personal Developer Instance Guide — Managing Your PDI > Activating Plugins

3. 3A filter breadcrumb contains conditions A > B > C. What happens when the user clicks breadcrumb B itself?

   1. A.Condition C is removedCorrect answer: A
   2. B.Only condition B is removed
   3. C.Conditions A and B are removed
   4. D.All three conditions are removed

   Explanation: "Clicking a breadcrumb removes all the conditions to its right." Clicking B removes C, the condition to its right; clicking a separator has a different behavior.

   Reference: Australia ServiceNow AI Platform user interface — Filters and breadcrumbs, page 385

4. 4Which platform capability is used to create and organize knowledge articles in knowledge bases?

   1. A.Knowledge ManagementCorrect answer: A
   2. B.Service Catalog
   3. C.Flow Designer
   4. D.Virtual Agent

   Explanation: The guide says Knowledge Management can "create knowledge articles and add them to knowledge bases" available to service fulfillers, end users, and customers.

   Reference: The Now Platform Reference Guide — Knowledge Management, page 6

5. 5Which table relationship creates a new table that inherits fields and functionality from an existing table?

   1. A.Table extensionCorrect answer: A
   2. B.A reference field
   3. C.A many-to-many relationship
   4. D.A database view

   Explanation: "New tables can extend an existing table to inherit fields and functionality from the table being extended." Reference fields, many-to-many relationships, and database views relate or present data in other ways.

   Reference: Professional Developer Guide for the Now Platform — Build the Data Model

6. 6A UI Policy Action sets a field attribute to true or false. With Reverse if false selected, what happens when the policy condition becomes false?

   1. A.The opposite UI Policy Action is appliedCorrect answer: A
   2. B.The same UI Policy Action is applied unchanged
   3. C.The configured attribute is always left unchanged
   4. D.The opposite action is applied only when the condition becomes true

   Explanation: "If Reverse if false is selected (default), the opposite action is taken in the UI Policy Actions." Attributes set to Leave alone remain unchanged.

   Reference: Client-side Scripting — UI Policy Actions

7. 7What data-model approach does the Now Platform reference guide identify as a foundation for consistency?

   1. A.A separate data model for every product
   2. B.One data model across the platformCorrect answer: B
   3. C.A separate data model for every workflow
   4. D.One data model for each user interface

   Explanation: "Break down silos and scale for growth with one platform, one data model, and one architecture." The guide describes one data model as part of the shared platform foundation.

   Reference: The Now Platform Reference Guide — Ensuring consistency and scalability, page 4

8. 8After PDI plugin activation completes, a developer has separate browser windows for the PDI, Developer Site, email, and documentation. Which window does the guide instruct the developer to reload to use the plugin?

   1. A.The window logged in to the PDICorrect answer: A
   2. B.The window showing the Developer Site
   3. C.The window showing the completion email
   4. D.The window showing the documentation

   Explanation: "To use the plugin, reload the browser window where you logged in to your PDI." The instruction concerns the PDI window, rather than a separate Developer Site, email, or documentation window.

   Reference: Personal Developer Instance Guide — Managing Your PDI > Activating Plugins

9. 9In a list search on a non-reference field, which expression finds values containing network anywhere, including at the beginning, middle, or end?

   1. A.*network (leading asterisk)Correct answer: A
   2. B.network% (trailing percent)
   3. C.%network (leading percent)
   4. D.=network (leading equals sign)

   Explanation: The wildcard table pairs "*search-term" with "Search for values that contain search-term." Thus *network searches for values containing network. The prefix-percent, suffix-percent, and equals patterns have different meanings.

   Reference: Australia ServiceNow AI Platform user interface — Available list search wildcards, page 382

10. 10According to the platform reference guide, how can users locate relevant knowledge content from ServiceNow applications?

    1. A.Search the knowledge base from ServiceNow applicationsCorrect answer: A
    2. B.Search only after exporting articles outside ServiceNow
    3. C.Search only in a knowledge manager's session
    4. D.Search only articles attached to the current record

    Explanation: "Users can easily search the knowledge base for relevant, personalized knowledge content from any ServiceNow app". The guide describes search within ServiceNow applications rather than requiring export or a manager session.

    Reference: The Now Platform Reference Guide — Knowledge Management, page 6