ServiceNow Certified System Administrator — Information & Free Practice
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Exam Review
About ServiceNow Certified System Administrator
ServiceNow Certified System Administrator · US
Key exam facts
- Provider
- Pearson VUE
- Format
- Proctored multiple choice (single answer) and multiple select (select all that apply); test center or online OnVUE.
- Exam questions
- Total questions: 60.
- Time limit
- 90 minutes
- Passing score
- A predetermined cut score is not publicly shared; each question is worth one point and multiple select has no partial credit. Initial results are conditional and subject to review.
Topics covered
Platform Overview and Navigation (7%)
- ServiceNow Platform overview
- Platform capabilities and services
- The ServiceNow Instance
- Next Experience Unified Navigation
Instance Configuration (10%)
- Installing applications and plugins
- Personalizing/customizing the instance
- Common user interfaces in the Platform
Configuring Applications for Collaboration (20%)
- Lists, Filters, and Tags
- List and Form anatomy
- Form Configuration
- Form templates and saving options
- Advanced Form Configuration
- Task Management
- Visual Task Boards (VTBs)
- Visualizations, Dashboards, and Platform Analytics
- Notifications
Self Service & Automation (20%)
- Knowledge Management
- Service Catalog
- Workflow Studio
- Virtual Agent
Database Management and Platform Security (30%)
- Data Schema
- Application/Access Control
- Importing Data
- CMDB and CSDM
- Security Center
- Shared Responsibility Model
Data Migration and Integration (13%)
- UI Policies
- Business Rules
- System update sets
- Scripting in ServiceNow
How to prepare
Work through the topics, read the explanation after each answer, and revisit the areas where you miss questions. Use the official outline and reference materials below to guide your study.
These independent practice questions are not actual exam items and do not guarantee a passing result.
Frequently asked questions
What is the exam format?
Proctored multiple choice (single answer) and multiple select (select all that apply); test center or online OnVUE.
How many questions are on the exam?
Total questions: 60.
How long is the exam?
90 minutes
What is the passing score?
A predetermined cut score is not publicly shared; each question is worth one point and multiple select has no partial credit. Initial results are conditional and subject to review.
Official sources and references
- ServiceNow CSA blueprint
Introduction
- ServiceNow CSA blueprint
Exam Scope > controlling statement
- ServiceNow CSA registration
Resources > English CSA Exam Blueprint link to KB0011554
- ServiceNow CSA blueprint
Exam Scope table > domain 1, complete row
- ServiceNow CSA blueprint
Exam Scope table > domain 2, complete row
- ServiceNow CSA blueprint
Exam Scope table > domain 3, complete row
- ServiceNow CSA blueprint
Exam Scope table > domain 4, complete row
- ServiceNow CSA blueprint
Exam Scope table > domain 5, complete row
- ServiceNow CSA blueprint
Exam Scope table > domain 6 and Total row
- ServiceNow CSA blueprint
Exam Preparation > question sources
- ServiceNow CSA blueprint
Exam Structure > Exam Duration and Number of Items
- ServiceNow CSA blueprint
Exam Structure > Multiple Choice and Multiple Select
- ServiceNow CSA blueprint
Exam Result > Understanding Your Results
- ServiceNow CSA blueprint
Exam Result > conditional result
- ServiceNow CSA blueprint
Exam Registration > Step 1
- ServiceNow CSA blueprint
Exam Registration > Step 2
- ServiceNow CSA blueprint
Exam Registration > Step 3
- ServiceNow CSA registration
Exam Preparation, English text
- ServiceNow Pearson FAQ
Pearson VUE > account question
- ServiceNow Pearson FAQ
Registration & Scheduling > ID requirements
- ServiceNow Pearson FAQ
Re-take > Can I retake exams?
Confirm current exam arrangements with the exam provider.