Free Salesforce Certified Platform Administrator Exam Practice Questions

Sample Practice Questions

Try these 10 sample questions from the Salesforce Certified Platform Administrator Exam practice bank. Each includes the answer and explanation. Continue with the interactive practice above to review the full question set.

1. 1Which company setting determines the periods used for financial reporting and forecasting?

   1. A. Default locale
   2. B. Fiscal year
   3. C. Business hours
   4. D. Corporate currency

   Answer: B

   Explanation: The guide lists fiscal year as "Used in reporting and forecasting". It defines the financial reporting periods.

   Reference: Learn About Regional Settings — What Are Company Settings? — Fiscal Year

2. 2In the Salesforce data model, what corresponds to a row in a database table?

   1. A. An object
   2. B. A field
   3. C. A record
   4. D. A relationship type

   Answer: C

   Explanation: Salesforce describes "database tables as objects" and "rows as records". A record holds one instance of the object’s data.

   Reference: Optimize Customer Data with Standard and Custom Objects — Overview of Objects

3. 3A team needs to remove unused stages from the sales cycle available for one kind of opportunity. Which configuration defines that opportunity's available stages?

   1. A. A sales process
   2. B. A support process
   3. C. A campaign hierarchy
   4. D. A lead assignment rule

   Answer: A

   Explanation: The unit states, "A sales process maps out the stages an opportunity follows through its sales cycle". It lets administrators add and remove stages within that process.

   Reference: Customize a Sales Path — Create a Sales Process

4. 4Which Salesforce record is designed to track a customer's support question, feedback, or issue through resolution?

   1. A. An opportunity
   2. B. A campaign member
   3. C. A lead
   4. D. A case

   Answer: D

   Explanation: Salesforce states, "A case is a customer’s question, feedback, or issue." Cases support tracking the response and resolution.

   Reference: Set Up and Manage Cases — What’s a Case?

5. 5What does the activity timeline bring together on a lead, opportunity, account, or contact?

   1. A. Only completed tasks and closed cases
   2. B. Only the record's field history changes
   3. C. Only upcoming calendar meetings
   4. D. Open tasks, scheduled meetings, and past activity

   Answer: D

   Explanation: The unit says users see "their open tasks, scheduled meetings, and past activity". The timeline combines planned and historical activity on the record.

   Reference: Help Your Reps Use Activities — Track Meetings and Tasks Together — activity timeline

6. 6An administrator wants an in-browser tool to import 8,000 account records without setting up recurring automation. Which tool fits this requirement?

   1. A. Data Export Service
   2. B. Mass Transfer Records
   3. C. Data Import Wizard
   4. D. Report Builder

   Answer: C

   Explanation: The unit describes Data Import Wizard as accessible through Setup and says, "It can import up to 50,000 records at a time." This supported account import is within its capacity.

   Reference: Import Data — Introduction to Data Import — Data Import Wizard

7. 7New leads must be assigned to sales representatives or queues based on their field values. Which standard automation feature directly supports this routing?

   1. A. A lead assignment rule
   2. B. A lead auto-response rule
   3. C. A lead matching rule
   4. D. A lead validation rule

   Answer: A

   Explanation: The assignment-rule documentation describes conditions the "lead or case must match for it to be assigned." Lead assignment rules route leads to the specified user or queue.

   Reference: Set Up Assignment Rules — Rule entry fields — Criteria and User

8. 8Which preconfigured Agentforce agent is designed for customer-facing support interactions, common answers, and escalation paths?

   1. A. Agentforce Employee Agent
   2. B. Agentforce Service Agent
   3. C. Agentforce Sales Development Rep
   4. D. Slack Employee Help

   Answer: B

   Explanation: The unit describes Agentforce Service Agent as providing "personalized interactions, common answers, and a support path for escalation." It is the customer-support template.

   Reference: Get to Know Agentforce Functionality — Preconfigured Agent Templates — Agentforce Service Agent

9. 9Which company setting supplies working times for case escalation rules?

   1. A. Default time zone
   2. B. Fiscal year
   3. C. Business hours
   4. D. Default locale

   Answer: C

   Explanation: Business Hours are described as "These are used when escalation rules do their escalating". They supply the working schedule for escalation calculations.

   Reference: Learn About Regional Settings — What Are Company Settings? — Support Information

10. 10A company needs to store equipment inspections for which no suitable standard object exists. Which data-model element should an administrator create?

    1. A. A custom object with a record per inspection
    2. B. A custom field holding all inspections as text
    3. C. A page layout section holding inspection entries
    4. D. A record type defining inspection storage

    Answer: A

    Explanation: The unit states, "Custom objects are objects that you create to store information that’s specific to your company or industry." An object provides the storage structure; layouts and profiles do not.

    Reference: Optimize Customer Data with Standard and Custom Objects — Get to Know Objects