Free Managing Jira Service Projects for Cloud Practice Questions

Sample Practice Questions

Try these 10 sample questions from the Managing Jira Service Projects for Cloud practice bank. Each includes the answer and explanation. Continue with the interactive practice above to review the full question set.

1. 1Which role describes a person who is not an incident responder but needs updates about the incident's progress?

   1. A.StakeholderCorrect answer: A
   2. B.Assignee
   3. C.Collaborator
   4. D.Request reporter

   Explanation: Atlassian states, "Stakeholders are people who are not responders of an incident but can be updated about an incident’s progress to take precautions and actions." This describes a stakeholder rather than an assignee, collaborator, or reporter.

   Reference: What are space roles in Jira Service Management? — Additional Roles in Jira Service Management > Stakeholders

2. 2Which statement describes how an existing queue can be assigned to priority groups?

   1. A.It can belong to more than one priority groupCorrect answer: A
   2. B.It can belong to exactly one priority group at a time
   3. C.It is automatically assigned to every priority group
   4. D.It can belong to a priority group only after being starred

   Explanation: Atlassian states, "One queue can be assigned to more than one priority group." The existing queue can therefore appear in both teams' groups without moving it or splitting the project.

   Reference: Prioritize your queues using groups — Manage queues in a priority group

3. 3In Assets, what does an object type represent?

   1. A.A group of similar objects sharing attributesCorrect answer: A
   2. B.A single unique configuration item
   3. C.A link from one object to another
   4. D.A collection containing multiple object types

   Explanation: Atlassian defines an object type as "a group of similar objects that share the same attributes." An object is an individual item, and a reference links objects.

   Reference: Glossary of Assets — A-Z term list > Object type

4. 4How are request types and underlying work types related in a service project?

   1. A.One work type can support multiple request typesCorrect answer: A
   2. B.Each work type can support only one request type
   3. C.Each request type must use multiple work types at once
   4. D.Request types are not connected to work types

   Explanation: Atlassian states, "One work type can be used for many different request types" and uses hardware and software purchase requests as an example.

   Reference: What's the difference between request types and work types? — What's the difference between request types and work types?

5. 5In a Legacy help center, where does an announcement added to a service project's portal appear?

   1. A.At the top of that service portalCorrect answer: A
   2. B.Only on the help center home page
   3. C.Only in the customer's request list
   4. D.Only inside an individual request's comments

   Explanation: Atlassian states, "Adding an announcement to the portal displays a message at the top of your portal to those with access to your service space." The source limits announcements to Legacy help centers.

   Reference: Add an announcement to a help center or portal — Add an announcement to a portal

6. 6Where the plan and organization permissions permit, which complete combination of sources does Atlassian say a service project's knowledge base can use at the same time?

   1. A.Native and cross-site Confluence spaces and third-party foldersCorrect answer: A
   2. B.Native and cross-site Confluence spaces only
   3. C.Native Confluence spaces and third-party folders only
   4. D.Cross-site Confluence spaces and third-party folders only

   Explanation: Atlassian states that a knowledge base can use "native Confluence spaces, cross-site Confluence spaces, and third-party folders at the same time." Availability depends on the plan and organization permissions.

   Reference: Set up your knowledge base — Set up your knowledge base

7. 7Which JQL clause finds requests with an approval whose final decision is approved?

   1. A.approvals = approved()Correct answer: A
   2. B.approvals = pending()
   3. C.approvals = approver()
   4. D.approvals = breached()

   Explanation: Atlassian describes approved() as searching for "all requests that have an approval with a final decision of approved" and gives the clause shown in the answer.

   Reference: JQL functions — approved()

8. 8A team wants an automation rule to warn agents shortly before a particular SLA breaches. Which trigger should the administrator recommend?

   1. A.SLA threshold breachedCorrect answer: A
   2. B.Approval completed
   3. C.Form submitted
   4. D.Work item assigned

   Explanation: Atlassian states, "The flow will run when a Jira Service Management SLA has breached or is about to breach" and permits selecting the time before or after breach.

   Reference: Jira automation triggers — SLA threshold breached

9. 9A licensed Jira collaborator helps an agent investigate a customer request. Which contribution is supported for that collaborator?

   1. A.Reply to the customer with a public comment
   2. B.Add an internal comment about the investigationCorrect answer: B
   3. C.Edit another user's internal comment on the request
   4. D.Delete another user's internal comment on the request

   Explanation: Atlassian says collaborators "occasionally assist agents with customer requests by making internal comments." The other choices confuse collaboration with approval, incident stakeholder communication, or administration.

   Reference: What are space roles in Jira Service Management? — Additional Roles in Jira Service Management > Collaborators

10. 10A queue is not assigned to any priority group. Where can agents find it in the project sidebar?

    1. A.Only in Starred queues
    2. B.Under View all queuesCorrect answer: B
    3. C.Only in the current priority group
    4. D.It is deleted from the project until assigned to a group

    Explanation: Atlassian states, "Queues not assigned to a priority group show under View all queues from the project sidebar." Assigning it to a priority group or starring it is not required to find it there.

    Reference: Prioritize your queues using groups — Manage queues in a priority group