Managing Jira Service Projects for Cloud — Information & Free Practice

About Managing Jira Service Projects for Cloud

Managing Jira Service Projects for Cloud · US

Key exam facts

Provider

Certiverse

Format

Online-proctored examination scored on correct answers; item-type names and percentages are not specified in the current exam details or V2 outline.

Exam questions

Total questions: 75.

Time limit

180 minutes

Passing score

50 correct

Exam fee

$249 + tax

Topics covered

• Distinguish among users, project roles, and permissions (16%)

  • Define users, project roles, and permissions
  • Manage customers and organizations
  • Manage team members

• Configure agent facing features (19%)

  • Recommend and troubleshoot queue configuration
  • Configure SLAs
  • Enable and Disable Features
  • Configure on-call functionality

• Utilize specialized capabilities for adding context to tickets (9%)

  • Utilize Assets to track company assets and configuration items
  • Manage Services using JSM
  • Manage Products and Entitlements using JSM

• Configure customer facing features (21%)

  • Configure request types
  • Configure forms
  • Configure and manage email requests
  • Manage workflows

• Configure the customer portal and notifications (12%)

  • Configure and manage the customer portal
  • Configure Virtual Agent
  • Configure and troubleshoot notifications and canned responses

• Manage the knowledge base (5%)

  • Configure and troubleshoot knowledge base connections and permissions
  • Evaluate methods to create, organize, and share knowledge base content

• Configure reporting (7%)

  • Create and optimize JQL queries to filter, sort, and automate ticket management
  • Design, manage, and enhance custom reports and dashboards

• Manage automation rules (11%)

  • Recommend automation rules to meet business requirements
  • Configure automation rules
  • Analyze and troubleshoot automation rules

How to prepare

Work through the topics, read the explanation after each answer, and revisit the areas where you miss questions. Use the official outline and reference materials below to guide your study.

These independent practice questions are not actual exam items and do not guarantee a passing result.

Frequently asked questions

Official sources and references

• Exam Topics: ACP-420 Managing Service Projects for Cloud

  PDF pp.1-9, complete Sections and Objectives; title and version on p.1

• Managing Jira Service Projects for Cloud certification

  Expanded Exam topics and Detailed exam topics PDF link

• Managing Jira Service Projects for Cloud certification

  Expanded exam specifics

• Certification and credential policies

  Exam scoring, Scored and un-scored questions

• Managing Jira Service Projects for Cloud certification

  Expanded exam scheduling

• About Atlassian credentials

  Log in to the credential portal

• About Atlassian credentials

  Register for an exam

• Atlassian Certification Candidate Agrement

  PDF p.1, agreement acceptance and age

• Atlassian Certification Candidate Agrement

  PDF p.2, section 4 Personal Information and Privacy

• Certification and credential policies

  Restrictions on residents and nationals of export-restricted territories

• Managing Jira Service Projects for Cloud certification

  Recommended experience and training

• Certification and credential policies

  Exam retake policy, ACP row and price rule

• Certification and credential policies

  Refunds and rescheduling

• Certification and credential policies

  Restrictions on residents and nationals of export-restricted territories, introductory rule

• Certification and credential policies

  Restrictions on residents and nationals of export-restricted territories, ID consequence

• Certification and credential policies

  Code of conduct, agreement acceptance

Confirm current exam arrangements with the exam provider.