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Salesforce Certified Platform User Experience Designer

Salesforce certification for aspiring or experienced designers who build and design human-centered experiences on the Salesforce Platform.

Licensing authority: Salesforce · Application information

Initial by examination
Salesforce Certified Platform User Experience Designer Exam
Applicability
The currently served official guide explicitly aligns exam questions to Winter '24. No official start or end date for this content boundary is stated; none is inferred from the release name or retrieval date.
Conduct
Accept the Salesforce Certification Program Agreement and Code of Conduct at the beginning of the exam; no hard-copy or online materials may be referenced.
Passing Score
65%
Prerequisite
None.
Recommended Experience
At least 6 months of hands-on experience as a UX designer, engineer, administrator, stakeholder, facilitator, or researcher, and 3 to 6 months utilizing UX design concepts on the Salesforce Platform; these are audience recommendations, not an additional prerequisite examination.
Scheduling
Rolling appointment: log in to Trailhead Academy, select this exam, choose online-proctored or onsite testing-center delivery, select a date/time or local venue/time slot, and complete checkout. For online delivery, review technical requirements, confirm ID requirements and run the system test; onsite ID must match the booking exactly.

Salesforce Certified Platform User Experience Designer Exam

Provider
Salesforce; proctored delivery through Pearson VUE / Pearson OnVUE
Format
Proctored multiple-choice examination, onsite or online; no hard-copy or online reference materials.
Exam questions
Total questions: 60–65; Scored questions: 60; Unscored questions: 0–5; The total includes the scored and unscored questions.
Time limit
105 minutes
Passing score
65%
Exam fee
US$200 plus applicable taxes; retake US$100 plus applicable taxes
Examination outline
  • Discovery (13%)
    • Research methodology and tools for business requirements
    • Requirements gathering and strategy based on current user experiences
    • Salesforce UX personas and processes
    • Salesforce value for user experiences
  • UX Fundamentals (16%)
    • UX methods for defining user experiences
    • Corporate branding and styling
    • Accessible and engaging design principles and tools
    • Mobile UX design fundamentals
  • Human-Centered Design (12%)
    • Human-centered design in customer solutions
    • Inclusive design
  • Declarative Design (27%)
    • Core Salesforce objects, end-user experience and customization
    • Information presentation, hierarchy and architecture in static experiences
    • User efficiency across a series of steps
    • Global Salesforce configuration for user flow
    • User onboarding, support and learning
    • Applying branding to a solution
  • Testing (11%)
    • Design validation and testing with end users
    • Testing techniques for optimal user experiences
    • Evaluating and managing design changes
  • Salesforce Lightning Design System (SLDS) (21%)
    • SLDS and its purpose
    • Out-of-the-box Lightning Experience design and configuration
    • New and customized component functionality using SLDS
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