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Managing Jira Service Projects for Cloud — Requirements & Free Practice

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Managing Jira Service Projects for Cloud

Atlassian professional certification for Jira Service Management project administrators configuring company-managed cloud service projects.

Licensing authority: Atlassian · Application information

Initial by examination
Managing Jira Service Projects for Cloud
Assessment
Pass the single ACP-420 examination associated with the current V2 outline: 180 minutes, 50 correct answers required. There is no separately identified performance, oral or writing examination in the current credential requirements; hands-on product experience is preparation rather than a separately scored practical leaf.
Eligibility
Individual candidates must be at least 18 and accept the currently adopted candidate agreement and Code of Conduct; registration with Atlassian and its exam-service providers is required. Export restrictions apply to residents and nationals of the listed territories wherever located and persons on U.S. restricted/prohibited-party lists; prohibited-territory ID can cause refusal and fee forfeiture.
Evidence Claim Ids
["acp420-registration-current","acp420-assessment-current","acp420-route-requires-exam-current","acp420-credential-authority-current"]
Preparation
Current exam details recommend documentation review, independent study, real-world experience and free on-demand training; no mandatory course completion, prerequisite certification or prerequisite examination is specified in the current exam details and adopted policies.
Registration
Initiate scheduling in CM Connect using an Atlassian account SSO or personal-email login; enter Schedule and Take Exams and follow Certiverse registration. Certification exams are online proctored; pay the delivery provider by credit card and install and successfully test its secure browser before the appointment. Current posted price is $249 plus tax. No particular future appointment seat was accessed or guaranteed.
Retakes
ACP exams permit four attempts total, with 14 days between attempts; applicable retakes cost the original fee. Cancel/reschedule at least 24 hours before the appointment; later changes forfeit the fee, and rescheduled appointments must fall within 60 days of the original date.
Validity
Awarded certification lasts 24 months and can be maintained under the official renewal program. This personal duration does not establish an examination-version retirement date. Official start and end dates for this initial route are unpublished and remain null.

Managing Jira Service Projects for Cloud

Provider
Certiverse
Format
Online-proctored examination scored on correct answers; item-type names and percentages are not specified in the current exam details or V2 outline.
Exam questions
Total questions: 75.
Time limit
180 minutes
Passing score
50 correct
Exam fee
$249 + tax
Examination outline
  • Distinguish among users, project roles, and permissions (16%)
    • Define users, project roles, and permissions
    • Manage customers and organizations
    • Manage team members
  • Configure agent facing features (19%)
    • Recommend and troubleshoot queue configuration
    • Configure SLAs
    • Enable and Disable Features
    • Configure on-call functionality
  • Utilize specialized capabilities for adding context to tickets (9%)
    • Utilize Assets to track company assets and configuration items
    • Manage Services using JSM
    • Manage Products and Entitlements using JSM
  • Configure customer facing features (21%)
    • Configure request types
    • Configure forms
    • Configure and manage email requests
    • Manage workflows
  • Configure the customer portal and notifications (12%)
    • Configure and manage the customer portal
    • Configure Virtual Agent
    • Configure and troubleshoot notifications and canned responses
  • Manage the knowledge base (5%)
    • Configure and troubleshoot knowledge base connections and permissions
    • Evaluate methods to create, organize, and share knowledge base content
  • Configure reporting (7%)
    • Create and optimize JQL queries to filter, sort, and automate ticket management
    • Design, manage, and enhance custom reports and dashboards
  • Manage automation rules (11%)
    • Recommend automation rules to meet business requirements
    • Configure automation rules
    • Analyze and troubleshoot automation rules
Examination sources