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CompTIA A+ — Requirements & Free Practice

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CompTIA A+

An entry-level, vendor-neutral certification designed for tech support personnel.

Licensing authority: CompTIA, Inc.

Initial by examination
Version Rule
Core 1 and Core 2 exams must be taken from the same version, no mixing allowed

CompTIA A+ Core 1 (220-1201)

Format
Multiple-choice and performance-based
Time limit
90 minutes
Passing score
675 (on a scale of 100–900)
Examination outline
  • Mobile Devices (13%)
    • Given a scenario, monitor mobile device hardware and use appropriate replacement techniques.
    • Compare and contrast accessories and connectivity options for mobile devices.
    • Given a scenario, configure basic mobile device network connectivity and provide application support.
  • Networking (23%)
    • Compare and contrast TCP and UDP ports, protocols, and their purposes.
    • Explain wireless networking technologies.
    • Summarize services provided by networked hosts.
    • Explain common network configuration concepts.
    • Compare and contrast common networking hardware devices.
    • Given a scenario, configure basic wired/wireless SOHO networks.
    • Compare and contrast internet connection types, network types, and their characteristics.
    • Explain networking tools and their purposes.
  • Hardware (25%)
    • Compare and contrast display components and attributes.
    • Summarize basic cable types and their connectors, features, and purposes.
    • Compare and contrast RAM characteristics.
    • Compare and contrast storage devices.
    • Given a scenario, install and configure motherboards, CPUs, and add-on cards.
    • Given a scenario, install the appropriate power supply.
    • Given a scenario, deploy and configure multifunction devices/printers and settings.
    • Given a scenario, perform appropriate printer maintenance.
  • Virtualization and Cloud Computing (11%)
    • Explain virtualization concepts.
    • Summarize cloud computing concepts.
  • Hardware and Network Troubleshooting (28%)
    • Given a scenario, troubleshoot motherboards, RAM, CPUs, and power.
    • Given a scenario, troubleshoot drive and RAID issues.
    • Given a scenario, troubleshoot video, projector, and display issues.
    • Given a scenario, troubleshoot common mobile device issues.
    • Given a scenario, troubleshoot network issues.
    • Given a scenario, troubleshoot printer issues.
Examination sources

CompTIA A+ Core 2 (220-1202)

Format
Multiple-choice and performance-based
Time limit
90 minutes
Passing score
700 (on a scale of 100–900)
Examination outline
  • Operating Systems (28%)
    • Explain common operating system (OS) types and their purposes.
    • Given a scenario, perform OS installations and upgrades in a diverse environment.
    • Compare and contrast basic features of Microsoft Windows editions.
    • Given a scenario, use Microsoft Windows operating system features and tools.
    • Given a scenario, use the appropriate Microsoft command-line tools.
    • Given a scenario, configure Microsoft Windows settings.
    • Given a scenario, configure Microsoft Windows networking features on a client/desktop.
    • Explain common features and tools of the macOS/desktop operating system.
    • Identify common features and tools of the Linux client/desktop operating system.
    • Given a scenario, install applications according to requirements.
    • Given a scenario, install and configure cloud-based productivity tools.
  • Security (28%)
    • Summarize various security measures and their purposes.
    • Given a scenario, configure and apply basic Microsoft Windows OS security settings.
    • Compare and contrast wireless security protocols and authentication methods.
    • Summarize types of malware and tools/methods for detection, removal, and prevention.
    • Compare and contrast common social engineering attacks, threats, and vulnerabilities.
    • Given a scenario, implement procedures for basic small office/home office (SOHO) malware removal.
    • Given a scenario, apply workstation security options and hardening techniques.
    • Given a scenario, apply common methods for securing mobile devices.
    • Compare and contrast common data destruction and disposal methods.
    • Given a scenario, apply security settings on SOHO wireless and wired networks.
    • Given a scenario, configure relevant security settings in a browser.
  • Software Troubleshooting (23%)
    • Given a scenario, troubleshoot common Windows OS issues.
    • Given a scenario, troubleshoot common mobile OS and application issues.
    • Given a scenario, troubleshoot common mobile OS and application security issues.
    • Given a scenario, troubleshoot common personal computer (PC) security issues.
  • Operational Procedures (21%)
    • Given a scenario, implement best practices associated with documentation and support systems information management.
    • Given a scenario, apply change management procedures.
    • Given a scenario, implement workstation backup and recovery methods.
    • Given a scenario, use common safety procedures.
    • Summarize environmental impacts and local environment controls.
    • Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts.
    • Given a scenario, use proper communication techniques and professionalism.
    • Explain the basics of scripting.
    • Given a scenario, use remote access technologies.
    • Explain basic concepts related to artificial intelligence (AI).
Examination sources