OpenExamsFREE PRACTICE — ANY EXAM

Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant — Information & Free Practice

US · Examination information

200 free questions · Answer explanations · No signup required

Start free practice →

Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Provider
Pearson VUE
Format
Proctored examination; interactive components may be included. Specific exam formats and question types are not disclosed before the exam.
Time limit
100 minutes
Passing score
700 on the technical-examination scaled score of 1 to 1,000, not necessarily 70% of the points.
Exam fee
Price based on the country or region in which the exam is proctored; confirm actual pricing with the provider before registering.
Examination outline

The authority publishes percentage ranges for each content area. The practice percentages below use the midpoint of each range, normalized to 100%; they are not exact percentages published by the authority. Practice question counts may differ slightly because of rounding.

  • Manage cases in Customer Service — Official range: 51–55% (Practice allocation: 54.08%)
    • Define and configure foundational Customer Service components
    • Create and administer knowledge management
    • Manage collaboration
    • Manage agents and Copilot in Service features
    • Create and manage SLAs for cases
  • Configure representative experience and routing — Official range: 25–30% (Practice allocation: 28.06%)
    • Configure routing
    • Configure productivity tools
    • Configure the Copilot Service workspace
  • Extend Customer Service — Official range: 15–20% (Practice allocation: 17.86%)
    • Configure the data model and UI components
    • Capture customer feedback by using Customer Voice
Examination sources

Related license preparation

This examination may be required or accepted as an alternative, depending on the license and application pathway.