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EXIN EPI Certified Data Centre Facilities Operations Specialist — Information & Free Practice

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EXIN EPI Certified Data Centre Facilities Operations Specialist

Provider
EXIN, with EPI and authorised training/examination partners
Format
Closed-book multiple-choice examination; online or paper-based delivery. English version only in this submission. Electronic equipment is not permitted.
Exam questions
Total questions: 60.
Time limit
90 minutes
Passing score
70% (a minimum of 42 correct answers)
Examination outline
  • Service Level Management
    • Needs analysis
    • Capability assessment
    • Service portfolio and catalogue
    • Service Level Agreements
    • Reporting
    • Complaint procedure
    • Customer satisfaction
    • Service Improvement Process (SIP)
  • Safety and Crisis Management
    • Most common type of accidents and why they often happen
    • The roles and responsibilities of appointed safety staff
    • The importance of the OH&S or WHS manual
    • Calibration of measurement and test equipment
    • Proper lock-out/tag-out procedures
    • Emergency response plan requirement for various potential emergencies
    • The importance of Permit To Work
  • Physical Security
    • Standard Operating Procedures (SOP) for security
    • Security risk assessment
    • Security zones
    • Physical inspections / security patrols
    • Delivery of goods / holding area
    • Entry control of individuals
    • Badges and key management
    • Security monitoring
    • Security incident reporting
  • Facilities Maintenance
    • The importance of maintenance
    • Maintenance definitions
    • Maintenance operations procedures (MOP)
    • Service reports
    • Spare management
    • Tools
    • Housekeeping
  • Data Centre Operations
    • Shift handover
    • Walk around duties
    • Service management
    • Release management
    • Configuration management
    • Floor management
    • Equipment life cycle management
  • Monitoring / Reporting / Control
    • Monitoring requirements
    • Facilities monitoring matrix
    • Sensor / alarm point testing and calibration
    • Notification matrix
    • Escalation requirements
    • Reporting
  • Project Management
    • Project management
    • Project organization
    • Project manager
    • Initiation
    • Planning
    • Execution
    • Monitor and control
    • Closing
    • Evaluation / lessons learnt
  • Environmental Sustainability
    • The importance of sustainability
    • Environmental standards
    • Power efficiency indicators
    • Energy saving best practises
    • Water management
    • Sustainable energy usage
  • Governance and Compliance
    • The importance of document management
    • The six sub-processes of document management
    • Asset management
    • Requirements or asset recording
Examination sources

Related license preparation

This examination may be required or accepted as an alternative, depending on the license and application pathway.