Free VeriSM™ Professional Practice Questions

Sample Practice Questions

Try these 10 sample questions from the VeriSM™ Professional practice bank. Each includes the answer and explanation. Continue with the interactive practice above to review the full question set.

1. 1In VeriSM, how is service management positioned within a digital organization?

   1. A.It engages organizational resources and capabilities across departments to deliver consumer value.Correct answer: A
   2. B.It assigns service management solely to the IT department while other departments provide inputs.
   3. C.It confines service management to customer service while other departments manage their own outcomes.
   4. D.It limits service management to suppliers while the organization specifies technical requirements.

   Explanation: The publication states that "all of an organization’s resources and capabilities are engaged in delivering value to the consumer through products or services." VeriSM therefore takes an organization-wide view of service management.

   Reference: VeriSM: Unwrapped and Applied — Section 1.1, page 1

2. 2A transformation leader wants teams at different organizational levels to share ownership of common service outcomes. Which approach supports the collaborative behavior illustrated in EXIN's VeriSM example?

   1. A.Agree shared outcome goals with participants across the teams.Correct answer: A
   2. B.Have each team set its goals independently of the others.
   3. C.Leave the goals to a technology vendor to specify alone.
   4. D.Have each management level set separate goals without discussion.

   Explanation: EXIN describes shared goals that "were agreed across the whole audience". Participation across organizational levels helps create a common understanding and ownership of the desired outcome.

   Reference: 10 Steps towards Successful Digital Transformation — The 10 Steps Explained

3. 3During governance of a transformation, what does the Evaluate activity examine when enterprise objectives are being agreed?

   1. A.Stakeholder needs, conditions and available optionsCorrect answer: A
   2. B.Conformance of ongoing activities to approved policies
   3. C.The strategies and policies issued to direct the work
   4. D.The day-to-day operation of the chosen service

   Explanation: ISACA explains that "stakeholder needs, conditions and options are evaluated to determine balanced, agreed-on enterprise objectives." Considering these needs and options illustrates Evaluate.

   Reference: Performance Measurement Metrics for IT Governance — IT Governance and Metrics

4. 4How does VeriSM describe the relationship between organizational strategy and the service management operating model?

   1. A.Strategy informs the model's design, and operating experience can influence strategy.Correct answer: A
   2. B.Strategy informs the model's design, but operating experience cannot influence strategy.
   3. C.The model informs strategy, but strategy cannot guide the model's design.
   4. D.The model and strategy are independent, although both influence consumers.

   Explanation: The text describes "a two-way relationship between the organization’s strategy and the service management operating model." Strategy informs model design, while improvements and consumer feedback can influence strategy.

   Reference: VeriSM: Unwrapped and Applied — Section 1.1, page 2

5. 5In the VeriSM approach, what should drive what a service provider delivers to consumers?

   1. A.The technology already owned by the provider
   2. B.The needs of the consumers being servedCorrect answer: B
   3. C.The internal structure of the IT department
   4. D.The preference for products over services

   Explanation: The book says that "the needs of the consumer" drive "what the service provider delivers." The distinction between a product and a service does not replace the consumer’s needs as the driver.

   Reference: VeriSM: Unwrapped and Applied — Section 1.1, page 1

6. 6Which combination does EXIN identify for a digital transformation officer seeking to drive cultural change?

   1. A.Knowledge of emerging technologies and servant leadership skillsCorrect answer: A
   2. B.Knowledge of emerging technologies without leadership skills
   3. C.Servant leadership skills without knowledge of emerging technologies
   4. D.Technology procurement skills and project scheduling skills alone

   Explanation: EXIN describes "knowledge of emerging technologies, as well as strong servant leadership skills" as relevant to a digital transformation officer driving cultural change.

   Reference: Addressing Digital Transformation: Developing Skills for the new Economy 4.0 — Digital Transformation Officer

7. 7A governing body defines the policies and service management principles that will guide a digital transformation. Which EDM activity does this represent?

   1. A.Monitor
   2. B.Evaluate
   3. C.DirectCorrect answer: C
   4. D.Manage

   Explanation: EXIN states that "In the Direct stage, strategies and policies are defined, and the service management principles are shaped." Establishing those policies and principles is directing.

   Reference: Sample Exam VeriSM Professional — Answer key, question 9, page 26

8. 8In IFDC's EnOrg example, which Management Mesh element includes consideration of knowledge transfer from software development to internal IT?

   1. A.ResourcesCorrect answer: A
   2. B.Environment
   3. C.Management practices
   4. D.Emerging technologies

   Explanation: IFDC discusses "knowledge transfer from the software development team to the internal IT department" under Resources. Knowledge transfer is considered when assessing resources for service delivery.

   Reference: Enabling Organizations in the Digital Age — Applying the VeriSM Model to EnOrg, Resources, page 12

9. 9What does the responsive characteristic of VeriSM enable a service provider to do?

   1. A.Tailor its approach to the particular business situation.Correct answer: A
   2. B.Combine different management practices into one approach.
   3. C.Keep the approach current as the field continues to develop.
   4. D.Align its service management approach with a focus on value.

   Explanation: The publisher describes VeriSM as "Responsive: facilitates a tailored approach depending on the business situation". Tailoring to the organization’s situation therefore illustrates responsiveness.

   Reference: Introducing VeriSM — Definition: VeriSM

10. 10A digital leader is setting direction for sustainable digital services. How should sustainability relate to the business strategy according to EXIN's competence guidance?

    1. A.It should be considered as an input to business strategy.Correct answer: A
    2. B.It should be considered only after the business strategy is retired.
    3. C.It should be treated as a substitute for the business strategy.
    4. D.It should be delegated entirely outside the business strategy.

    Explanation: The sustainability management guidance says that it "Provides input into the business strategy to ensure that sustainability is considered and incorporated." Sustainability therefore informs business strategy.

    Reference: e-CF Competences - PLAN — A.8 Sustainability Management, Level 4