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Salesforce Certified Agentforce Service Consultant — Requirements & Free Practice

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Salesforce Certified Agentforce Service Consultant

Professional certification for consultants designing and implementing maintainable, scalable Agentforce Service solutions.

Licensing authority: Salesforce · Application information

Initial by examination
Salesforce Certified Agentforce Service Consultant Exam
Applicability
Current official certification entry and its exam guide support the current initial pathway and Summer ’25 release alignment; no official commencement or expiry date is supplied, so date boundaries remain null.
Language
English
Online Pre Registration
Review technical requirements, confirm ID requirements, and run the system test.
Onsite Identification
Bring ID whose name exactly matches the booking.
Passing Score
78%
Prerequisite Applies To
Required to earn the certification and to be eligible to register for the examination; the prerequisite certification is not a new examination sitting imposed by this route.
Prerequisite Certification
Salesforce Certified Platform Administrator
Program Agreement
Accept the Salesforce Certification Program Agreement and Code of Conduct at the beginning of the exam.
References
No hard-copy or online materials may be referenced during the exam.
Scheduling
Appointment selected through Trailhead Academy: online proctoring via Pearson OnVUE or onsite Pearson VUE testing center; select date/time or venue/time slot and complete checkout.

Salesforce Certified Agentforce Service Consultant Exam

Provider
Salesforce; delivery through Pearson VUE / Pearson OnVUE
Format
Proctored multiple-choice/multiple-select examination, onsite or online; closed book.
Exam questions
Total questions: 60–65; Scored questions: 60; Unscored questions: 0–5; The total includes the scored and unscored questions.
Time limit
105 minutes
Passing score
English version: 78%
Exam fee
US$200 plus applicable local taxes; retake US$100 plus applicable local taxes.
Examination outline
  • Industry Knowledge (12%)
    • Contact Center metrics and KPIs
    • Risks, benefits and business challenges of client outcomes
  • Implementation Strategies (12%)
    • Successful consulting engagement
    • Deployment and training strategies
    • Data migration, quality, governance and large data volumes
  • Agentforce Service Solution Design (15%)
    • Service agent experience: capabilities, limitations and trade-offs
    • Customer experience: capabilities, limitations and design trade-offs
    • Data security and compliance design
  • Knowledge Management (12%)
    • Article lifecycle, KCS and Knowledge Management configuration
    • Knowledge configuration for service support and self-service
  • Intake and Interaction Channels (13%)
    • Intake channel approach and design
    • Interaction channel use cases and functionality
    • Interaction channel design considerations and configuration practices
    • Appropriate uses of AI agents in customer service
    • Agentic service capabilities, use cases and configuration
  • Case Management (13%)
    • Case management from creation to closure
    • Case deflection in Experience Cloud sites, Agentforce and Knowledge
    • Entitlements, milestones, assets, business hours and SLAs
    • Agentforce Service automation use cases and capabilities
  • Contact Center Analytics (13%)
    • Reports and dashboards for stakeholders
  • Integrations (10%)
    • Core integrations, third-party solutions and external data connections
Examination sources