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California Claims Adjuster — Requirements & Free Practice

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Insurance Adjuster (Independent)

Independent insurance adjustment under the Insurance Adjuster Act. Individual and business-entity applicants use a qualified individual or appointed manager. Statutory employment and other exemptions are defined in Insurance Code section 14022.

Licensing authority: California Department of Insurance · Application information

Reinstatement after suspension for failure to maintain the bond
No examination is required for this applicant pathway.
Application bond
File the prescribed reinstatement application and a proper bond, subject to the Commissioner’s denial powers.
Suspension
Suspended because the required bond was not maintained.

Official no-examination sources

Effective from 2026-09-22.

Business entity initial licensure through a qualified manager
Insurance Adjuster (Independent) Examination
Background
The applicant, manager, officers and partners are subject to the denial grounds in sections 14025, 14028 and 14028.5. Submit the verified application, photographs, fingerprints, experience certification, fees and any further documents CDI requires.
Bond
File the $2,000 surety bond unless the statutory/CDI bond exemption applies to adjustment solely on behalf of a properly bonded or insured qualified adjuster or entity.
Entity type
Corporation, partnership, limited liability company or permitted business entity other than an unincorporated association; designate its qualified manager and disclose officers and partners. The association route has the additional same-capacity member-licensing condition.
Examination discretion
Section 14026 permits a written or oral examination or both. CDI’s current implementation requires the identified written qualifying examination; no separate identifiable current oral examination is named.
Experience
Two years of insurance-claims adjusting experience or its equivalent as determined by the Commissioner; CDI states this is 4,000 compensated hours.
Minimum age
The applicant or qualified manager must be at least 18 years old under Insurance Code section 14025(a).
Residency
The qualified manager is not required to reside in California; the business must operate under that manager’s active direction, control, charge or management.
Individual initial licensure through an appointed qualified manager
Insurance Adjuster (Independent) Examination
Background
The applicant, manager, officers and partners are subject to the denial grounds in sections 14025, 14028 and 14028.5. Submit the verified application, photographs, fingerprints, experience certification, fees and any further documents CDI requires.
Bond
File the $2,000 surety bond unless the statutory/CDI bond exemption applies to adjustment solely on behalf of a properly bonded or insured qualified adjuster or entity.
Entity type
An individual owner who is not personally qualified appoints a manager who qualifies under section 14029. The identified examination may be taken by the manager.
Examination discretion
Section 14026 permits a written or oral examination or both. CDI’s current implementation requires the identified written qualifying examination; no separate identifiable current oral examination is named.
Experience
Two years of insurance-claims adjusting experience or its equivalent as determined by the Commissioner; CDI states this is 4,000 compensated hours.
Minimum age
The applicant or qualified manager must be at least 18 years old under Insurance Code section 14025(a).
Residency
The qualified manager is not required to reside in California; the business must operate under that manager’s active direction, control, charge or management.
Individual initial licensure by examination
Insurance Adjuster (Independent) Examination
Background
The applicant, manager, officers and partners are subject to the denial grounds in sections 14025, 14028 and 14028.5. Submit the verified application, photographs, fingerprints, experience certification, fees and any further documents CDI requires.
Bond
File the $2,000 surety bond unless the statutory/CDI bond exemption applies to adjustment solely on behalf of a properly bonded or insured qualified adjuster or entity.
Entity type
Individual applicant personally meets the qualifying-manager requirements.
Examination discretion
Section 14026 permits a written or oral examination or both. CDI’s current implementation requires the identified written qualifying examination; no separate identifiable current oral examination is named.
Experience
Two years of insurance-claims adjusting experience or its equivalent as determined by the Commissioner; CDI states this is 4,000 compensated hours.
Minimum age
The applicant or qualified manager must be at least 18 years old under Insurance Code section 14025(a).
Residency
The qualified manager is not required to reside in California; the business must operate under that manager’s active direction, control, charge or management.
Late renewal within one year
No examination is required for this applicant pathway.
Continuing education
Complete 24 hours of pertinent continuing education, including three hours of ethics, per two-year renewal cycle unless the statutory first-year, nonresident or other stated exemption applies. Insurance Code section 14090.1: 14090.1.    (a) An individual who holds an insurance adjuster license and who is not exempt under subdivision (b) shall satisfactorily complete a minimum of 24 hours, of which three hours are to be in ethics, of continuing education courses pertinent to the duties and responsibilities of an insurance adjuster license reported to the insurance commissioner on a biennial basis in conjunction with his or her license renewal cycle. (b) This section does not apply to any of the following: (1) A licensee not licensed for one full year prior to the end of the applicable continuing education biennium. (2) A licensee holding a nonresident insurance adjuster license who has met the continuing education requirements of his or her designated resident state. (3) An individual licensed as an insurance adjuster and as a property or casualty broker-agent, pursuant to Section 1625, who has met the continuing education requirements specified in Section 1749.3.
License status
Expired licence, renewed within one year after expiration; apply and pay the renewal and delinquency fees.

Official no-examination sources

Effective from 2026-09-22.

Temporary continuation pending a new qualifying manager
Insurance Adjuster (Independent) Examination
Manager qualification
The replacement manager must satisfy section 14029, including the current written qualifying examination when required; the temporary period does not waive qualification.
Temporary period
10 CCR section 2691.11 permits the existing licence to remain in force for no more than 60 days from the previous manager’s separation, pending qualification of the new manager.
Timely notice
Notify the Commissioner in writing within 30 days after the qualifying person’s separation.
Reinstatement after failure to report the qualifying person’s separation
Insurance Adjuster (Independent) Examination
Qualified manager
The current examination is involved in the replacement manager’s qualification under section 14029(b); a person already qualified may rely on that qualification as permitted by the Commissioner.
Reinstatement
File the reinstatement application, pay any renewal and delinquency fees, and qualify an individual under sections 14025 or 14029(b).
Suspension
The qualifying person has ceased to be connected with the licensee and the licensee did not notify the Commissioner within 30 days; 10 CCR section 2691.10 makes the licence automatically suspended.
New original licence after the restoration period
Insurance Adjuster (Independent) Examination
License status
The licence was not renewed within one year after expiration; the original licence cannot be restored, reinstated or reissued. Obtain a new licence under all applicable original-issuance requirements.
Original issuance
All applicable original qualifications, application documents and fees apply. The currently offered qualifying examination remains involved where the original route requires it. For public reciprocal nonresident issuance, use the separately retained reciprocity route and its conditions.
Timely renewal
No examination is required for this applicant pathway.
Continuing education
Complete 24 hours of pertinent continuing education, including three hours of ethics, per two-year renewal cycle unless the statutory first-year, nonresident or other stated exemption applies. Insurance Code section 14090.1: 14090.1.    (a) An individual who holds an insurance adjuster license and who is not exempt under subdivision (b) shall satisfactorily complete a minimum of 24 hours, of which three hours are to be in ethics, of continuing education courses pertinent to the duties and responsibilities of an insurance adjuster license reported to the insurance commissioner on a biennial basis in conjunction with his or her license renewal cycle. (b) This section does not apply to any of the following: (1) A licensee not licensed for one full year prior to the end of the applicable continuing education biennium. (2) A licensee holding a nonresident insurance adjuster license who has met the continuing education requirements of his or her designated resident state. (3) An individual licensed as an insurance adjuster and as a property or casualty broker-agent, pursuant to Section 1625, who has met the continuing education requirements specified in Section 1749.3.
License status
Unexpired licence; apply for renewal before expiration and pay the prescribed renewal fee.

Official no-examination sources

Effective from 2026-09-22.

Reinstatement of a revoked licence
No examination is required for this applicant pathway.
License status
A revoked licence cannot be renewed. Reinstatement is subject to the Commissioner’s order; after expiration pay the renewal-equivalent reinstatement fee and any delinquency fee.
Time limit
The one-year post-expiration limit in section 14094 applies; after that period a new original application is required.

Official no-examination sources

Effective from 2026-09-22.

Renewal while suspended
No examination is required for this applicant pathway.
Continuing education
Complete 24 hours of pertinent continuing education, including three hours of ethics, per two-year renewal cycle unless the statutory first-year, nonresident or other stated exemption applies. Insurance Code section 14090.1: 14090.1.    (a) An individual who holds an insurance adjuster license and who is not exempt under subdivision (b) shall satisfactorily complete a minimum of 24 hours, of which three hours are to be in ethics, of continuing education courses pertinent to the duties and responsibilities of an insurance adjuster license reported to the insurance commissioner on a biennial basis in conjunction with his or her license renewal cycle. (b) This section does not apply to any of the following: (1) A licensee not licensed for one full year prior to the end of the applicable continuing education biennium. (2) A licensee holding a nonresident insurance adjuster license who has met the continuing education requirements of his or her designated resident state. (3) An individual licensed as an insurance adjuster and as a property or casualty broker-agent, pursuant to Section 1625, who has met the continuing education requirements specified in Section 1749.3.
License status
A suspended licence is renewable but renewal does not authorize practice until the suspension is lifted.

Official no-examination sources

Effective from 2026-09-22.

Unincorporated association initial licensure
Insurance Adjuster (Independent) Examination
Background
The applicant, manager, officers and partners are subject to the denial grounds in sections 14025, 14028 and 14028.5. Submit the verified application, photographs, fingerprints, experience certification, fees and any further documents CDI requires.
Bond
File the $2,000 surety bond unless the statutory/CDI bond exemption applies to adjustment solely on behalf of a properly bonded or insured qualified adjuster or entity.
Entity type
Unincorporated association other than a partnership or corporation. Under 10 CCR section 2691(a), each member or associate must be licensed in the same capacity.
Examination discretion
Section 14026 permits a written or oral examination or both. CDI’s current implementation requires the identified written qualifying examination; no separate identifiable current oral examination is named.
Experience
Two years of insurance-claims adjusting experience or its equivalent as determined by the Commissioner; CDI states this is 4,000 compensated hours.
Minimum age
The applicant or qualified manager must be at least 18 years old under Insurance Code section 14025(a).
Residency
The qualified manager is not required to reside in California; the business must operate under that manager’s active direction, control, charge or management.

Restricted Insurance Adjuster License

A restricted Insurance Adjuster Act licence issued instead of an unrestricted licence or following a disciplinary determination; the Commissioner sets reasonable conditions.

Licensing authority: California Department of Insurance

Reinstatement after suspension for failure to maintain the bond
No examination is required for this applicant pathway.
Reinstatement
File the prescribed reinstatement application and a proper bond; subject to the Commissioner’s statutory denial grounds.
Suspension
The existing licence was suspended for failure to maintain the statutory bond.

Official no-examination sources

Effective from 2026-09-22.

Restricted licence substituted for an existing licence
No examination is required for this applicant pathway.
Discretion
The Commissioner may issue a restricted licence instead; restrictions are applicant-specific and the restricted licence may be suspended or revoked without hearing or cause.
Existing license
A person currently or previously licensed under the Insurance Adjuster Act whose violations would support suspension or revocation.

Official no-examination sources

Effective from 2026-09-22.

Restricted initial independent adjuster licensure
Insurance Adjuster (Independent) Examination
Background
The applicant, manager, officers and partners are subject to the denial grounds in sections 14025, 14028 and 14028.5. Submit the verified application, photographs, fingerprints, experience certification, fees and any further documents CDI requires.
Bond
File the $2,000 surety bond unless the statutory/CDI bond exemption applies to adjustment solely on behalf of a properly bonded or insured qualified adjuster or entity.
Examination discretion
Section 14026 permits a written or oral examination or both. CDI’s current implementation requires the identified written qualifying examination; no separate identifiable current oral examination is named.
Experience
Two years of insurance-claims adjusting experience or its equivalent as determined by the Commissioner; CDI states this is 4,000 compensated hours.
Minimum age
The applicant or qualified manager must be at least 18 years old under Insurance Code section 14025(a).
Residency
The qualified manager is not required to reside in California; the business must operate under that manager’s active direction, control, charge or management.
Restricted issuance
Following the applicable hearing, the Commissioner may deny an unrestricted licence and issue a restricted licence, with reasonable conditions; no entitlement to issuance.
Late renewal within one year
No examination is required for this applicant pathway.
Continuing education
Complete 24 hours of pertinent continuing education, including three hours of ethics, per two-year renewal cycle unless the statutory first-year, nonresident or other stated exemption applies. Insurance Code section 14090.1: 14090.1.    (a) An individual who holds an insurance adjuster license and who is not exempt under subdivision (b) shall satisfactorily complete a minimum of 24 hours, of which three hours are to be in ethics, of continuing education courses pertinent to the duties and responsibilities of an insurance adjuster license reported to the insurance commissioner on a biennial basis in conjunction with his or her license renewal cycle. (b) This section does not apply to any of the following: (1) A licensee not licensed for one full year prior to the end of the applicable continuing education biennium. (2) A licensee holding a nonresident insurance adjuster license who has met the continuing education requirements of his or her designated resident state. (3) An individual licensed as an insurance adjuster and as a property or casualty broker-agent, pursuant to Section 1625, who has met the continuing education requirements specified in Section 1749.3.
License status
Expired licence, renewed within one year after expiration; apply and pay the renewal and delinquency fees.
Restricted license
The Commissioner’s restrictions remain applicable; section 14026.5 requires renewal in the same manner as the unrestricted capacity.

Official no-examination sources

Effective from 2026-09-22.

Temporary continuation pending a new qualifying manager
Insurance Adjuster (Independent) Examination
Manager qualification
The replacement manager must satisfy section 14029, including the current written qualifying examination when required; the temporary period does not waive qualification.
Temporary period
10 CCR section 2691.11 permits the existing licence to remain in force for no more than 60 days from the previous manager’s separation, pending qualification of the new manager.
Timely notice
Notify the Commissioner in writing within 30 days after the qualifying person’s separation.
Reinstatement after failure to report the qualifying person’s separation
Insurance Adjuster (Independent) Examination
Qualified manager
The current examination is involved in the replacement manager’s qualification under section 14029(b); a person already qualified may rely on that qualification as permitted by the Commissioner.
Reinstatement
File the reinstatement application, pay any renewal and delinquency fees, and qualify an individual under sections 14025 or 14029(b).
Suspension
The qualifying person has ceased to be connected with the licensee and the licensee did not notify the Commissioner within 30 days; 10 CCR section 2691.10 makes the licence automatically suspended.
New original licence after the restoration period
Insurance Adjuster (Independent) Examination
License status
The licence was not renewed within one year after expiration; the original licence cannot be restored, reinstated or reissued. Obtain a new licence under all applicable original-issuance requirements.
Original issuance
All applicable original qualifications, application documents and fees apply. The currently offered qualifying examination remains involved where the original route requires it. For public reciprocal nonresident issuance, use the separately retained reciprocity route and its conditions.
Timely renewal
No examination is required for this applicant pathway.
Continuing education
Complete 24 hours of pertinent continuing education, including three hours of ethics, per two-year renewal cycle unless the statutory first-year, nonresident or other stated exemption applies. Insurance Code section 14090.1: 14090.1.    (a) An individual who holds an insurance adjuster license and who is not exempt under subdivision (b) shall satisfactorily complete a minimum of 24 hours, of which three hours are to be in ethics, of continuing education courses pertinent to the duties and responsibilities of an insurance adjuster license reported to the insurance commissioner on a biennial basis in conjunction with his or her license renewal cycle. (b) This section does not apply to any of the following: (1) A licensee not licensed for one full year prior to the end of the applicable continuing education biennium. (2) A licensee holding a nonresident insurance adjuster license who has met the continuing education requirements of his or her designated resident state. (3) An individual licensed as an insurance adjuster and as a property or casualty broker-agent, pursuant to Section 1625, who has met the continuing education requirements specified in Section 1749.3.
License status
Unexpired licence; apply for renewal before expiration and pay the prescribed renewal fee.
Restricted license
The Commissioner’s restrictions remain applicable; section 14026.5 requires renewal in the same manner as the unrestricted capacity.

Official no-examination sources

Effective from 2026-09-22.

Reinstatement of a revoked licence
No examination is required for this applicant pathway.
License status
A revoked licence cannot be renewed. Reinstatement is subject to the Commissioner’s order; after expiration pay the renewal-equivalent reinstatement fee and any delinquency fee.
Restricted license
The Commissioner’s restrictions remain applicable; section 14026.5 requires renewal in the same manner as the unrestricted capacity.
Time limit
The one-year post-expiration limit in section 14094 applies; after that period a new original application is required.

Official no-examination sources

Effective from 2026-09-22.

Renewal while suspended
No examination is required for this applicant pathway.
Continuing education
Complete 24 hours of pertinent continuing education, including three hours of ethics, per two-year renewal cycle unless the statutory first-year, nonresident or other stated exemption applies. Insurance Code section 14090.1: 14090.1.    (a) An individual who holds an insurance adjuster license and who is not exempt under subdivision (b) shall satisfactorily complete a minimum of 24 hours, of which three hours are to be in ethics, of continuing education courses pertinent to the duties and responsibilities of an insurance adjuster license reported to the insurance commissioner on a biennial basis in conjunction with his or her license renewal cycle. (b) This section does not apply to any of the following: (1) A licensee not licensed for one full year prior to the end of the applicable continuing education biennium. (2) A licensee holding a nonresident insurance adjuster license who has met the continuing education requirements of his or her designated resident state. (3) An individual licensed as an insurance adjuster and as a property or casualty broker-agent, pursuant to Section 1625, who has met the continuing education requirements specified in Section 1749.3.
License status
A suspended licence is renewable but renewal does not authorize practice until the suspension is lifted.
Restricted license
The Commissioner’s restrictions remain applicable; section 14026.5 requires renewal in the same manner as the unrestricted capacity.

Official no-examination sources

Effective from 2026-09-22.

Insurance Adjuster (Independent) Examination

Examination outline
  • I. Insurance Regulation (9%)
    • Insurance Adjuster Act A.Insurance Adjuster Act 1.General Provisions, Cal. Ins. Code sections 14000 through 14002 Have knowledge of the terms stated in Cal. Ins. Code section 14001 Understand that nothing in Cal. Ins. Code section 14000 et seq. shall be construed as entitling any person to practice law in this state, unless they are an active member of the State Bar of California 2.Administration: Cal. Ins. Code sections 14010 through 14013 Be familiar with the Commissioner’s authority in the: Succession to powers and duties Construction of reference to prior licensing Administration and enforcement by the Commissioner iv.Appointment of personnel Delegation of powers and duties Adoption and Enforcement of Reasonable Rules 3.Regulation, Licensing, and Registration: Cal. Ins. Code sections 14020 through 14045 and 10 Cal. Code Regs. sections 2691 through 2691.24 Have knowledge of the requirements of licensure Prerequisites for Licensing Application Form and Fees Maintenance of License Denial of License 4.Emergency Situation: Claims Adjusted by Nonlicensed Adjuster, Cal. Ins. Code section 14022.5 a.Understand the process, registration, and timing when the Commissioner declares an emergency 5.Bonds: Cal. Ins. Code section 14050 Be able to identify the amount, form, execution, and sufficiency of sureties Be able to identify actions for damages Have knowledge of maintenance of bonds and reasons for denial of an applicatoin Be familiar with the duration of bonds 6.Disciplinary Proceedings: Cal. Ins. Code section 14060 and 10 Cal. Code Regs. section 2691.3 Be able to recognize actions that would result in suspension or revocation of a license 7.Non-Residents: Cal. Ins. Code sections 14070 through 14078 Have knowledge of disciplinary proceedings for non-residents Be familiar with proof of compliance requirements for non-residents 8.Penal Provisions: Cal. Ins. Code section 14080 Be able to recognize that anyone who falsifies the fingerprints or photographs submitted under subdivision (f) of Cal. Ins. Code section 14024 is guilty of a felony Be able to recognize that any violations to all other provisions is a misdemeanor 9.Crop Insurance Adjuster: Cal. Ins. Code section 14085 a.Have knowledge of the crop insurance adjuster limited line license and its requirements 10.Expiration and Renewal of Licenses and Cards: Cal. Ins. Code sections 14090 through 14094 and 10 Cal. Code Regs. section 2691.21 Have knowledge of: i.License Renewal Be able to recognize that every license, branch office certificate, and pocket card issued pursuant to the Insurance Adjuster Act shall expire on the day two years after the last calendar day of the month in which the initial license was issued Late License Renewal Continuing Education Requirements (CE) 11.Revenue: Cal. Ins. Code section 14097 Be familiar with the adjuster licensing fees stated in Cal. Ins. Code section 14097
    • Special Investigative Unit (SIU) B.Special Investigative Unit (SIU) 1.Definitions: 10 Cal. Code Regs. section 2698.30 Have knowledge of the definitions listed in 10 Cal. Code Regs. section 2698.30 2.Insurer Responsibility and SIU Staffing: 10 Cal. Code Regs. sections 2698.31 through 2698.32 Understand that the insurer shall comply with applicable sections of the Insurance Fraud Prevention Act (IFPA) and the regulations regarding the establishment, operation, and continuous existence of an SIU Understand what determines the adequacy of the insurer’s SIU staffing and the knowledge and/or experience requirements for SIU staff 3.SIU Contracted Responsibilities: 10 Cal. Code Regs. section 2698.33 Be familiar with the insurer’s obligations under SIU regulations 4.Communication with CDI’s Fraud Division and Authorized Governmental Agencies: 10 Cal. Code Regs. section 2698.34 a.Understand that the insurer and any entity performing SIU function(s) shall comply with specific sections of the IFPA regarding communication with the Fraud Division and authorized govermental agencies b. Be able to identify what information shall be released, upon written request, to the Fraud Division and authorized governmental agencies 5.Detecting and Investigating Suspected Insurance Fraud: 10 Cal. Code Regs. sections 2698.35 through 2698.37 Understand that the SIU will be responsible for establishing, maintaining, and distributing procedures to be used by integral anti-fraud personnel Be familiar with what an investigation of possible suspected insurance fraud shall include Be familiar with referrals of suspected insurance fraud and what content is required in the referrals 6.Anti-Fraud Training: 10 Cal. Code Regs. section 2698.39 Be familiar with the establishment, maintenance, and frequency of an anti-fraud training program 7.SIU Annual Report and Examinations: 10 Cal. Code Regs. sections 2698.40 through 2698.41 Have knowledge of SIU Annual Report requirements Understand that the Commissioner may conduct examinations of an insurer’s SIU and related operations, including operations undertaken by entities under contract with the insurer, as deemed necessary to determine compliance
  • II. Insurance Basics (8%)
    • Insurance Principles and Concepts A.Insurance Principles and Concepts 1.Be able to identify examples of insurance (as defined in Cal. Ins. Code section 22) 2.Be able to recognize the definition of risk 3.Be able to identify a definition of peril 4.Be able to identify a definition of hazard 5.Be able to differentiate between moral, physical, and legal hazards 6.Be able to identify a definition or the correct usage of the terms loss and loss exposure (e.g. property loss exposure, liability loss exposure, human personnel loss exposure) 7.Be able to identify the definition of insurable events, Cal. Ins. Code section 250 8.Be able to identify and apply the definition of insurable interest and indemnity, and be able to recognize the applicability of these terms to a given situation 9.Be able to identify the meaning of adverse selection and spread of risk 10.Be able to identify a correct explanation of the role of deductibles in insurance 11.Be able to identify: a.Definition of reinsurance, Cal. Ins. Code section 620 b.The purposes of insurers obtaining reinsurance 12.Be able to identify that for regulatory purposes: a.The Insurance Code divides lines of insurance into classes, Cal. Ins. Code section 100 b.Defines these classes, Cal. Ins. Code sections 101 through 120
    • Contract Basics B.Contract Basics Understand company specific policies [Insurance Services Office (ISO), American Association of Insurance Services (AAIS)] Be able to identify the elements of a legal contract
    • Policy Structure C.Policy Structure Understand the various parts of the contract such as: Declarations Insuring Agreement Conditions Exclusions and Limitations Additional Coverages Definitions Endorsements
  • III. Automobile Insurance (16%)
    • Overview A.Overview: Automobile Insurance covers the loss exposures presented from the ownership and operation of a personal automobile.
    • Personal Automobile Policy B.Personal Automobile Policy 1.General Concepts a. Be able to identify: ISO eligibility requirements for a Personal Automobile Policy (PAP) Who is an insured, including the provisions regarding how the policy responds when an insured is no longer a spouse living in the same household (e.g., any person qualifies as an insured while using a covered automobile) The policy territorial limits The difference between "share-the-expense car pools" and "for-hire" situations The coverage that applies to newly acquired automobile and “your covered automobile” The coverage that applies to a non-owned private passenger automobile rented by an insured while on a short vacation Coverage that applies to trailers b. Be able to identify the financial responsibility law requirements, California Vehicle Code (CVC) sections 16020, 16021, 16025, and 16451 c. An adjuster must be aware of how the PAP policy being sold to the consumer may differ from the ISO PAP d.Be able to identify situations in which the policy provides: Primary coverage Excess coverage Special physical damage e.For newly acquired automobiles, understand that: A newly acquired automobile will have the broadest coverage provided for any vehicle shown in the Declarations, except for collision coverage for damage to your automobile If the insured has collision coverage on at least one automobile listed on the Declarations page, collision coverage on a newly acquired automobile begins on the date the insured becomes the owner, the insured must notify the insurer within 14 days If the insured does not have collision coverage on at least one automobile listed on the Declarations page, collision coverage on a newly acquired automobile begins on the date the insured becomes the owner, but the insured must request collision coverage within 4 days and a $500 deductible applies If a newly acquired automobile is in addition to any vehicle shown in the Declarations, the insured must notify the insurer within 14 days f. Be able to differentiate between a private passenger vehicle and a commercial vehicle Know that recreational vehicles (RV) are generally both designed as and used as private passenger vehicles, not commercial vehicles Once an RV is added to the PAP, the existing coverage of the PAP is extended to this added vehicle Know that under Cal. Ins. Code section 660(a)(1), a 6-wheel RV would be considered a private passenger vehicle 2.Liability/Medical/Uninsured Motorists Be able to identify how the policy limits apply Liability, Medical, Uninsured Motorist in a given loss situation For a described loss applying to Part A – Liability, be able to determine the effect of: Supplementary payments “Out-of-state coverage" (including "financial responsibility" and “no-fault” compliance) Split limits vs. single limits coverage “Other insurance” Principle – coverage/limitations/exclusions – applying to bodily injury and property damage liability Be able to identify a described loss applying to Part B – Medical Payments; be able to determine the amount of coverage for each insured Principle – coverage/limitations/exclusions/apply to Part B – Medical Payments For a described loss applying to Part C – Uninsured Motorist Coverage Who is defined as an uninsured motorist Who is defined as an underinsured motorist Coverage limit options for uninsured motorists Uninsured Motorist Property Damages Collision deductible waivers Under California law be able to identify: The policy limits required to comply with the Financial Responsibility Law, Cal. Ins. Code section 11580.1(b)(1) and CVC section 16056 The requirement for offering Uninsured Motorists Coverage in policies providing bodily injury liability and how an insured may reject the coverage, Cal. Ins. Code section 11580.2(a)(1) 3.Physical Damage/Miscellaneous In a described loss, be able to identify: If the loss is covered and for how much after applying any deductibles ii.Standard basis of valuation for the automobile iii.An insurers options in making a loss settlement with the insured iv.Under what circumstances transportation expenses are reimbursed v.The coverage for personal effects (none) vi.The relationship between Other Than Collision (OTC) coverage and comprehensive coverage (ISO uses newer OTC; many insurers still use comprehensive) 1)Know that OTC coverage is a property insurance coverage vii.Under what conditions waiver of collision deductible and uninsured motorist property damage must be offered and the coverage provided by each viii.Insured's duties after a loss Be able to identify the purpose of the following: Miscellaneous Type Vehicle Endorsement Limited Mexico Coverage Endorsement Towing and Labor Coverage Trust Endorsement Joint Ownership Automobile Loan/Lease Endorsement (Guaranteed Automobile Protection (GAP) Coverage) Limited Lines Automobile Named Non-owner Coverage Extended Non-owned Liability Coverage (e.g., vehicle furnished or available for regular use) Optional Limits (e.g., transportation expenses coverage) Customizing Equipment Coverage (i.e., sound receiving and transmitting equipment, audio, visual and data electronic equipment and tapes, records, discs)
  • IV. Homeowners’ Insurance (16%)
    • Overview Overview Homeowners insurance is a combination of both property and casualty coverages arising out of the ownership of a home. Coverage includes damage to the home, its contents, additional living expenses, and for the insured’s personal liability.
    • Coverage Forms Coverage Forms Be able to identify the following: 1.Homeowners 1 – Basic Form (HO1) – A basic policy form that provides coverage on a home against 11 listed perils; contents are generally included in this type of coverage, but must be explicitly enumerated. The perils include fire or lightning, windstorm or hail, vandalism or malicious mischief, theft, damage from vehicles and aircraft, explosion riot or civil commotion, glass breakage, smoke, volcanic eruption, and personal liability. Exceptions include floods, and earthquakes. Most states no longer offer this type of coverage. 2.Homeowners 2 – Basic Form (HO2) – A more advanced form that provides coverage on a home against 17 listed perils (including all 11 on the HO1). The coverage is usually a "named perils" policy, which lists the events that would be covered. 3.Homeowners 3 – Basic Form (HO3) – The typical, most comprehensive form used for single-family homes. The policy provides "all risk" coverage on the home with some perils excluded, such as earthquake and flood. Contents are covered on a named peril basis. Note: "All Risk" is poorly termed as it is essentially named exclusions (i.e., if it is not specifically excluded, it is covered). 4.Homeowners 4 – Basic Form (HO4) – The "Tenants" form is for renters; it covers personal property against the same perils as the contents portion of the HO2 or HO3. An HO4 generally also includes liability coverage for personal injury or property damage inflicted on others. 5.Homeowners 5 – Basic Form (HO5) – Covers the same as HO3 plus more. On this policy the contents are covered on an open peril basis; therefore, as long as the cause of loss is not specifically excluded in the policy, it will be covered for that cause of loss (can also be achieved by endorsing an HO15 to the HO3). 6.Homeowners 6 – Basic Form (HO6) – The form for condominium owners.
    • Definitions Definitions Understand that this section provides definitions of important terms in the contract, helps the insured to understand the contract better, and protects the insurer since any ambiguity in an insurance contract is construed against the insurer by the courts.
    • Section I – Property Coverages D.Section I – Property Coverages 1.Be able to identify for coverages A, B, and C (Dwelling, Other Structures, and Personal Property): a.The kinds of property insured (e.g., paint for the interior of the building is personal property that is included under coverage A) b.The valuation basis used for the property c.The kinds of property excluded d.The kinds of property with special (sub) limits and for which perils (e.g. watercraft has special limits) e.The perils insured against and/or the perils excluded f.How coverage applies to a described loss 2.Be able to identify the extent Coverage D (Loss of Use) applies to a described loss 3.Be able to identify the coverage available for debris removal and property removal under the HO Property Coverages – Additional Coverages 4.Be able to identify the effect of the exclusions: Earth Movement and Flood a.Know that an “efficient proximate cause” can result in coverage for earth movement following a wildfire, Cal. Ins. Code section 530.5 5.Be able to identify the insured's duties after a loss (Section 1 Conditions) 6.Given an example and be able to recognize the applicability of the Ordinance or Law exclusion and its relationship to California requirements 7.Be able to identify: a.The requirements and definitions of the California Residential Property Insurance Disclosure statement, Cal. Ins. Code sections 10101 and 10102 b.That the form contains only a general description of coverages and is NOT part of the residential policy c.Replacement cost per Cal. Ins. Code section 2051.5 as it pertains to: i. Personal property and real property, including code upgrade options ii.The extension of timelines to collect full replacement cost in the event of a “state of emergency” Rebuilding at the loss location, rebuilding at a new location, and purchasing an already built home at a new location The effect of the value of land on rebuilding, Cal. Ins. Code section 2051.5(c)(2) d The provisions for combining payments for losses up to the policy limits for the primary dwelling and other structures in the event of a state of emergency, Cal. Ins. Code section 10103.7 e.The criteria and the insured’s timeline to sue the insurer including the extension in the event of a state of emergency, Cal. Ins. Code sections 2071 and 6010 f.The special policy renewal provisions which may apply following a disaster that results in total loss to a property, Cal. Ins. Code section 675.1 g.The extensions of ALE offered due to the declaration by a civil authority while a disaster is ongoing, Cal. Ins. Code section 2060(c) h.For a total loss of a furnished residence related to a declared state of emergency, an insurer must provide a payment for contents of no less than 30% of the policy limit, as specified, without requiring an itemized claim, Cal. Ins. Code section 10103.7(b)
    • Section II – Liability Coverages E.Section II – Liability Coverages 1.Be able to identify the two major coverages provided in insurance on residence policies 2.Be able to identify common liability loss exposures covered or excluded 3.For a described loss, be able to identify who would be covered under Medical Payments to Others 4.Be able to identify what types of vehicles would be covered under the HO liability coverage 5.Be able to identify properties included in: Insured Locations Residence Premises 6.Liability Endorsements a.Be familiar with liability endorsements such as: Residence Rented to Others Business Pursuits Personal Injury Domestic Workers Compensation
    • General Exclusions F.General Exclusions Be able to identify typical exclusions found on the HO Policy form Understand the relationship between named perils and exclusions
    • Conditions G.Conditions 1.Be able to identify Section I - Conditions and 2.Be able to identify Section II - Conditions Be able to identify common Sections 1 and 2 Conditions
    • Endorsements H.Endorsements 1.Be able to identify the purpose of the following endorsements: Earthquake and Volcanic Eruption Endorsement Replacement Cost Ordinance or Law Coverage Structures Rented to Others (Residence Premises)
  • V. Dwelling Coverage (6%)
    • Overview Overview Dwelling Property is coverage for property damage to a dwelling that is not appropriate or eligible for a homeowner’s policy. This will include at least coverage for fire and lightning but can be enhanced to include additional property coverages such as water damage, smoke, and theft. It differs from a homeowner’s policy in that liability must be added by endorsement.
    • Property Coverages B.Property Coverages 1.Be able to identify the major differences between the three forms (basic, broad, and special) in terms of: a.The coverages included b.Perils insured c.Know that “collapse” is an additional coverage that is provided in a Dwelling Fire – Form 3 (DP 3)
    • Liability Endorsement C.Liability Endorsement 1.Understand the differences between Comprehensive Personal Liability and Premises Liability
  • VI. Commercial Policy (16%)
    • Overview Overview Commercial Policies offer protection against potential losses through unforeseen circumstances like theft, liability, property damage, and for coverage in the event of an interruption of business or injured employees.
    • Components of a Commercial Policy Components of a Commercial Policy Be able to identify and have knowledge of the following: 1.Common Policy Declarations Page 2.Common Policy Conditions 3.Inter Line Endorsement 4.Coverage Parts
    • Commercial Property Commercial Property 1.General Concepts – Be able to identify and apply definitions from the Commercial Property Conditions 2.Understand Building and Personal Property Coverage Forms 3.Recognize the principal types of Covered Property and the valuation basis for: a.Building (dwellings not eligible) b.Business Personal Property, including improvements and betterments c.Personal Property of Others 4.Be able to identify the purpose of a Value Reporting Endorsement and know that the Value Reporting Form may be used to modify the insurance provided by the Building and Personal Property Coverage Forms 5.Be able to recognize: a.Additional Coverages b.Coverage Extensions 6.Under Loss Conditions – Vacancy, be able to recognize: a.The definition of vacancy, and understand the definition for the tenancy of the vacancy (e.g., know that a building is considered vacant when there is insufficient business personal property present to conduct customary operations and/or 70 percent of the total square footage is not rented or used to conduct customary operations) b.What effect this condition has on the coverage c.The effects of attaching a vacancy permit to a policy 7.Co-insurance: a.Identify reasons for co-insurance (advantages/disadvantages to the insured) b.Apply co-insurance to a described loss c.Be able to recognize, for co-insurance purposes, actual cash value equals replacement cost minus depreciation of a commercial building 8.Causes of Loss Form(s) a.Be able to identify the purpose of the Basic, Broad, and Special Causes of Loss Forms and the major differences between the perils insured b.Be able to apply the effect of the exclusion that eliminates concurrent causation from applying to certain perils c.Be able to recognize situations in which the rights of a mortgage holder are protected, even if an insured's claim is denied d.Know that most of the exclusions are contained in the Causes of Loss Form(s) of the Commercial Property policy i.In the Causes of Loss coverage part(s), Section B – Exclusions, be able to identify the following excluded loss causes: 1)Ordinance or law 2)Earth movement (e.g., know that the earth movement exclusion applies to landslides, mine subsidence and earth tremors caused by a volcanic eruption) 3)Water (e.g., know the water damage exclusion in the Causes of Loss Special Form applies to sewer backup, tidal waves, and flood)
    • Commercial General Liability Commercial General Liability (CGL) 1.General Concepts a. Be able to understand who is an insured and who may be an additional insured b.Be able to identify the term General Liability and general types of loss exposures insured c.Be able to identify the kinds of limits that are listed in the Declarations and the Limits of Insurance section and how they apply 2.CGL Coverage Forms – Occurrence and Claims Made a.Be able to identify the difference in the coverage triggers between an occurrence policy and a claims-made policy b.Understand the following terms: i.Retroactive date ii.Prior acts coverage (retro date not specified) iii.Tail coverage iv.Know that the basic extended reporting period begins when the policy period ends and is activated when the policy is cancelled or non-renewed c.CGL Coverage Form – Occurrence i.Based on the CGL Form be able to identify and apply: 1)The insuring agreement for coverages A, B, and C 2)The definitions of: a)Occurrence b)Products-completed operations c)Insured contract d)Coverage territory e)Personal and advertising injury f)Bodily injury g)Property damage h)Automobile and mobile equipment i)Employee j)Leased employee k)Temporary employee ii.Be able to identify the effect of the following exclusions and alternative forms of insurance coverage: 1)Liquor Liability 2)Workers’ Compensation 3)Pollution 4)Automobile 5)Care, Custody, and Control – Property Damage 6)Recall Exclusion 7)Expected and Intended iii.Common endorsements: 1)Employment Practices Liability 2)Terrorism Exclusions (must be offered, can be rejected) 3)Microbial Matter Exclusions
    • Commercial Inland Marine Commercial Inland Marine 1.Be able to identify: a.Why an insured might need Inland Marine (IM) coverage b.Common types of property insured using the Commercial Package Policy IM coverage part (e.g., transit, cargo, or equipment) 2.For filed forms used with the Commercial Lines Program, be able to identify: a.Common perils that are covered under an open peril policy b.The most common exclusions
    • Commercial Crime Commercial Crime 1.Be able to differentiate between "theft," "burglary," and "robbery" as defined in crime insurance contracts 2.Be able to identify the following crime coverages and recognize why a business would need to purchase them: a.Employee theft b.Theft of money and securities inside the premises c.Theft of money and securities outside the premises 3.Be able to differentiate between discovery forms and loss sustained forms 4.Know that certain people are not covered under the policy, including officers, employees, and independent contractors
    • Equipment Breakdown Equipment Breakdown Be able to identify equipment breakdown protection coverage (aka: boiler and machinery) and understand the coverage triggers
    • Commercial Automobile Policy Commercial Automobile Policy 1.Business Automobile Coverage – Business Automobile Policy (BAP) a.Know the definitions of: i.Owned automobiles ii.Hired automobiles iii.Nonowned automobiles b.Be able to understand the “who is insured” provision of the policy c. Be able to identify the principal physical damage coverages 2.Garage Automobile Coverage a.Be able to understand the major coverages in garage liability 3.Motor carrier coverage form a.Be able to understand i.Who is insured ii.Types of coverage
    • Farm Coverage Farm Coverage 1.Be able to identify that farm insurance can be written on a monoline or package policy providing: a.Both personal and commercial coverages b.Liability and property coverages 2.With respect to multi-peril crop insurance, be able to identify: a.Why the coverage may be needed b.The major perils commonly insured
  • VII. Business Owners Policy (BOP) (5%)
    • General Concepts A.General Concepts 1.Be able to identify the: a.Purpose of this program b.Mandatory coverages c.Categories of eligible businesses
    • BOP Property Coverages B.BOP Property Coverages 1.Be able to differentiate between the coverage provided by the standard and special forms 2.Be able to differentiate between the perils covered in the BOP policies and the commercial property policy 3.Be able to identify important additional coverages included in the BOP that would have to be added to the commercial property policy
    • BOP Liability Coverages C.BOP Liability Coverages 1.Be able to identify that the coverage and exclusions are similar to that provided by coverages A, B, and C of the CGL form 2.Be able to identify how the limits of liability of the BOP policy differ from the CGL policy
  • VIII. Workers’ Compensation Insurance (3%)
    • General Concepts General Concepts 1.Be able to identify the: a.Purpose of this program b.Mandatory coverages c.Categories of eligible employers d.Covered employees e.Understand that California has a compulsory workers’ compensation law
    • Benefits B.Benefits 1.Be able to identify the different types of benefits provided: a.Medical b.Disability c.Death
    • Identify Limits C.Identify Limits Be able to identify that covered medical expenses do not have time or dollar limits a.Identify the limits for physical therapy b.Identify the limits for chiropractic services
    • Employers Liability Insurance Policy Employers Liability Insurance Policy Be able to identify what Employers Liability insurance is and why it is necessary in addition to workers’ compensation, Cal. Ins. Code section 11750.1(f)
    • Definitions Definitions Be able to identify and apply a definition of the Other States Insurance section of the policy, Cal. Ins. Code section 11780.5
    • Endorsements Endorsements Be able to identify the voluntary contribution endorsement
    • Twenty-Four Hour Coverage Twenty-Four Hour Coverage Be able to identify what is meant by the term “twenty-four-hour coverage," Cal. Ins. Code section 1749.02
    • Policy Coverage Policy Coverage Be able to identify that the Workers’ Compensation policy does not cover any federal workers’ compensation or employers liability laws: a.The Merchant Marine Act of 1920 (The Jones Act) b.United States Longshore and Harbor (USL&H) Workers Compensation Act
  • IX. Ocean Marine Insurance (3%)
    • Characteristics and Purpose Characteristics and Purpose Characteristics and Purpose: Provides coverage for the loss or damage of ships, cargo, terminals, and any transport or cargo by which property is transferred, acquired, or held between the points of origin and final destination.
    • Differences Between Coverages Differences Between Coverages Be able to differentiate between cargo, hull, freight, and protection and indemnity coverages
    • Protection and Indemnity Insurance Protection and Indemnity Insurance Be able to recognize the sources of claims for which protection and indemnity does not apply coverage under the: a.The Jones Act b. The USL&H Act
  • X. Surety and Fidelity (2%)
    • Characteristics and Purpose Characteristics and Purpose 1.A surety bond or surety is a promise to pay one party (the obligee) a certain amount if a second party (the obligor) fails to meet some obligation, such as fulfilling the terms of a contract, the surety bond protects the obligee against losses resulting from the obligor’s failure to meet the obligation. 2.Fidelity bonds, also known as employee dishonesty coverage, cover theft of an employer's property by its own employees, this is referred to as bonds, and fidelity coverage functions as a traditional insurance policy rather than a surety bond.
    • Surety Bonds and General Bond Concepts Surety Bonds and General Bond Concepts 1.Be able to differentiate between the three parties involved in a surety bond. a.Obligor b.Obligee c.Guarantor 2.Be able to identify differences between surety bonds and insurance policies with regard to loss payments 3.Be able to identify the differences between contract, financial guarantee, and faithful performance bonds
  • XI. Other Coverages and Options (2%)
    • Umbrella/Excess Liability Policies Umbrella/Excess Liability Policies 1.Be able to identify: a.The major functions of these policies b.That most carriers have developed their own form with unique coverage c.The difference between umbrella and excess policies d.Underlying policies and limits that are commonly required by the umbrella insurer to be maintained e.What a self-insured retention is and how it is applied to a loss
    • National Flood Insurance Program National Flood Insurance Program (NFIP) 1.Be able to identify the definition of a flood 2.Be able to identify the principal flood coverages 3.Recognize that other coverages, such as business income and extra expense, are not available through NFIP
  • XII. Pet Insurance (2%)
    • Definitions A.Definitions 1.Know the following definitions, Cal. Ins. Code section 12880: a.Chronic condition b.Congenital anomaly or disorder c.Hereditary disorder d.Pet insurance e.Preexisting condition f.Veterinarian g.Veterinary expenses h.Waiting or affiliation period
    • Pet Insurance Basics B.Pet Insurance Basics 1.Know that a policy of pet insurance covers veterinary expenses, which includes the costs associated with medical advice, diagnosis, care, or treatment provided by a veterinarian, including, but not limited to, the cost of drugs prescribed by a veterinarian, Cal. Ins. Code section 12880(g)
    • Disclosures C.Disclosures 1.Know that an insurer transacting pet insurance in California shall disclose all of the following to consumers: a.Exclusions, Cal. Ins. Code sections 12880.2(1)(A) through (D) A pre-existing condition A hereditary disorder A congenital anomaly or disorder A chronic condition b.If the policy includes any other exclusion, the following statement: “Other exclusions may apply. Please refer to the exclusions section of the policy for more information,” Cal Ins. Code section 12880.2(a)(2) c.Any policy provision that limits coverage through a waiting or affiliation period, a deductible, co-insurance, or an annual or lifetime policy limit, Cal. Ins. Code section 12880.2(a)(3) d.Whether the insurer reduces coverage or increases premiums based on the insured’s claim history, Cal. Ins. Code section 12880.2(a)(4) e.A summary description of the basis or formula on which the insurer determines claim payments under a pet insurance policy within the policy and through a link on the main page of the insurer’s internet website, Cal. Ins. Code section 12880.2(c) f.A pet insurer that uses a benefit schedule to determine claim payment under a pet insurance policy shall do both of the following: i.Clearly disclose the applicable benefit schedule in the policy, Cal. Ins. Code section 12880.2(d)(1) ii.Disclose all benefit schedules used by the insurer under its pet insurance policies through a link on the main page of the insurer’s internet website, Cal. Ins. Code section 12880.2(d)(2) g.A pet insurer that determines claim payments under a pet insurance policy based on usual and customary fees, or any other reimbursement limitation based on prevailing veterinary service provider charges, shall do both of the following: i.Include a usual and customary fee limitation provision in the policy that clearly describes the insurer’s basis for determining usual and customary fees and how that basis is applied in calculating claim payments, Cal. Ins. Code section 12880.2(e)(1) ii.Disclose the insurer’s basis for determining usual and customary fees through a link on the main page of the insurer’s Internet Web site, Cal. Ins. Code section 12880.2(e)(2) h.The insurer shall create a summary of all policy provisions required in Cal. Ins. Code section 12880.2 subdivisions (a) through (e), inclusive, into a separate document titled “Insurer Disclosure of Important Policy Provisions,” Cal. Ins. Code section 12880.2(f) i.The insurer shall post the “Insurer Disclosure of Important Policy Provisions” document required in subdivision (f) through a link on the main page of the insurer’s internet website, Cal. Ins. Code section 12880.2 (f) In connection with the issuance of a new pet insurance policy, the insurer shall provide the consumer with a copy of the “Insurer Disclosure of Important Policy Provisions” document required pursuant to subdivision (f) in at least 12-point type when it delivers the policy, Cal. Ins. Code section 12880.2(h)(1) In addition, the pet insurance policy shall have clearly printed thereon or attached thereto a notice stating that, after receipt of the policy by the owner, the policy may be returned by the insured for cancellation by delivering it or mailing it to the insurer or to the agent through whom it was purchased, Cal. Ins. Code section 12880.2(h)(2) 1)The period of time set forth by the insurer for return of the policy shall be clearly stated on the notice, and this free look period shall be not less than 30 days, the insured may return the policy to the insurer or the agent through whom the policy was purchased, Cal. Ins. Code section 12880.2(h)(2)(A) 2)The delivery or mailing of the policy by the insured pursuant to this paragraph shall void the policy from the beginning, and the parties shall be in the same position as if a policy or contract had not been issued, Cal. Ins. Code section 12880.2 (h)(2)(B) 3)All premiums paid and any policy fee paid for the policy shall be refunded to the insured within 30 days from the date that the insurer is notified of the cancellation; however, if the insurer has paid any claim, or has advised the insured in writing that a claim will be paid, the 30-day free look right pursuant to this paragraph is inapplicable and instead the policy provisions relating to cancellation apply to any refund, Cal. Ins. Code section 12880.2 (h)(2)(C) j.At the time a pet insurance policy is issued or delivered to a policyholder, the insurer shall include a written disclosure with all of the following information, printed in 12-point boldface type i.The Department’s mailing address and toll-free telephone number established pursuant to Cal. Ins. Code section 12921.1, and internet website address, Cal. Ins. Code section 12880.6(a) ii.The address and customer service telephone number of the insurer or the agent or broker of record, Cal. Ins. Code section 12880.6(b) iii.A statement that the department should be contacted only after discussions with the insurer, or its agent or other representative, have failed to produce a satisfactory resolution of the problem, Cal. Ins. Code section 12880.6(c) iv.If the policy was issued or delivered by an agent or broker, a statement advising the policyholder to contact the broker or agent for assistance, Cal. Ins. Code section 12880.6(d)
    • Administrative Proceedings D.Administrative Proceedings 1.Know that any person suspected of violating any of these sections is subject to an administrative hearing, Cal. Ins. Code section 12880.4 a.If violations are proved, know what the fines are and how they may be imposed, Cal. Ins. Code section 12880.3
  • XIII. Training and Certification (12%)
    • CDI Notice on Important California Laws that Pertain to Property Insurance Policies after a Declared Disaster A.Fair Claims Settlement Practices Regulations 1.File and Record Documentation, 10 Cal. Code Regs. section 2695.3 a.Be able to identify what files are subject to examination by the Commissioner or by his or her duly appointed designees b. Be able to identify the steps required to assist in such examinations 2.Representation of Policy Provisions and Benefits, 10 Cal. Code Regs. section 2695.4 a.Understand that full disclosure is required by insurers to claimants of all of the benefits, coverage, time limits, and other policy provisions which may apply to a first party claim 3.Duties upon Receipt of Communications, 10 Cal. Code Regs. section 2695.5 a.Be able to identify the duties and obligations of an insurer upon receipt of a claim 4.Training and Certification, 10 Cal. Code Regs. section 2695.6 a.Understand that an insurer must conduct investigations using written standards and processes and must employ thoroughly and adequately trained personnel 5.Standards for Prompt, Fair and Equitable Settlements, 10 Cal. Code Regs. section 2695.7 a.Understand that discrimination by insurers in their claims settlement practices is strictly prohibited; claims must be accepted or denied, in whole or in part, on a timely basis and that denials must be made in writing 6.Additional Standards Applicable to Automobile Insurance, 10 Cal. Code Regs. section 2695.8 a.Understand the standards which apply to adjustment and settlement of automobile insurance claims under 10 Cal. Code Regs. section 2695.8 b.Be familiar with the Auto Body Repair Consumer Bill of Rights, CCR, Title 10, Title 10, section 2695.85 7.Additional Standards Applicable to First Party Residential and Commercial Property Insurance Policies, 10 Cal. Code Regs. section 2695.9 a.Understand that fire and extended coverage type policies with replacement cost coverage are entitled not only to repair and replacement of damaged property, but also to repair of any damage incurred in making such repairs or replacements; when items or parts are replaced, such items or parts should be of the same quality as those they are replacing 8.Additional Standards Applicable to Surety Insurance, 10 Cal. Code Regs. section 2695.10 a.Be familiar with the additional standards applicable to surety insurance in 10 Cal. Code Regs. section 2695.10 9.Additional Standards Applicable to Life and Disability Insurance Claims, 10 Cal. Code Regs. section 2695.11 a.Be familiar with the additional standards applicable to Life and Disability Insurance Claims in 10 Cal. Code Regs. section 2951.11 10.Penalties, 10 Cal. Code Regs. section 2695.11 a.Understand how penalties are assessed and what evidence is used to determine the appropriate amount B.CDI Notice on Important California Laws that Pertain to Property Insurance Policies after a Declared Disaster 1.When the Commissioner declares an emergency, all claims adjusters, whether California-licensed or not, who are assigned to wildfire claims must be properly trained on the California Unfair Practices Act, Fair Claims Settlement Practices Regulations, and all laws relating to property and casualty insurance claims handling a.Have knowledge of all laws relating to property and casualty insurance claims handling which are to include, but are not limited to, the following: i.California Unfair Practices Act in California Insurance Code, Division 1, Part 2, Chapter 1, Article 6.5, commencing with section 790 ii.Fair Claims Settlement Practices Regulations in Title 10, Chapter 5, Subchapter 7.5, Article 1 of the California Code of Regulations, sections 2695.1 through 2695.14 iii.Cancellation and failure to renew certain property insurance, California Insurance Code, Division 1, Chapter 11, sections 675 through 679.7 iv.Fire Insurance Contract, California Insurance Code, Division 2, Part 1, Chapter 2, commencing with section 2030 v.California Residential Property Insurance Disclosure, California Insurance Code, Division 2, Part 1, Chapter 10, commencing with section 10101 vi.State of Emergency, California Government Code, Division 1, Chapter 7, Article 2, section 8558(b)
Examination sources