ServiceNow Certified Implementation Specialist - IT Service Management — Information & Free Practice
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Exam Review
About ServiceNow Certified Implementation Specialist - IT Service Management
ServiceNow Certified Implementation Specialist - IT Service Management · US
Key exam facts
- Provider
- ServiceNow specifies and awards the CIS-ITSM certification examination; Pearson VUE provides scheduling and proctored delivery through ServiceNow University.
- Format
- Proctored exam at a Pearson test center or online with OnVUE; multiple choice (single answer) and multiple select (select all that apply).
- Exam questions
- Total questions: 60.
- Time limit
- 90 minutes of examination time.
- Passing score
- Each question is worth one point. Pass/fail is determined against a predetermined cut score which ServiceNow does not publicly share; it is not necessarily 70%. Multiple-select items receive no partial credit. Initial results are conditional and subject to final review.
- Exam fee
- Standard CIS exam registration: US$450. Instructor-led training completion includes one free attempt; customer/partner company discounts may apply. CIS retakes: US$225, with applicable company discounts.
Topics covered
Incident Management (25%)
- Architecture
- Scoping and Requirements
- Configuration: Incident lifecycle
Problem Management (15%)
- Architecture
- Scoping and requirements
- Problem Lifecycle Configuration
Change Management (25%)
- Change Management architecture and configuration
Service Portfolio Management (5%)
Service Catalog and Request Management (25%)
- Architecture
- Scoping and Requirements
- Configuration
- Integrations
Configuration Management Database (5%)
How to prepare
Work through the topics, read the explanation after each answer, and revisit the areas where you miss questions. Use the official outline and reference materials below to guide your study.
These independent practice questions are not actual exam items and do not guarantee a passing result.
Frequently asked questions
What is the exam format?
Proctored exam at a Pearson test center or online with OnVUE; multiple choice (single answer) and multiple select (select all that apply).
How many questions are on the exam?
Total questions: 60.
How long is the exam?
90 minutes of examination time.
What is the passing score?
Each question is worth one point. Pass/fail is determined against a predetermined cut score which ServiceNow does not publicly share; it is not necessarily 70%. Multiple-select items receive no partial credit. Initial results are conditional and subject to final review.
How much does the exam cost?
Standard CIS exam registration: US$450. Instructor-led training completion includes one free attempt; customer/partner company discounts may apply. CIS retakes: US$225, with applicable company discounts.
Official sources and references
- CIS-ITSM Mainline Blueprint
Introduction: specification adoption
- CIS-ITSM Mainline Blueprint
Exam Scope: coverage and non-exhaustive subskill limitation
- CIS-ITSM Mainline Blueprint
Exam Scope, complete three-column table including all six domains and Total
- CIS-ITSM Mainline Blueprint
Exam Structure: Exam Duration
- CIS-ITSM Mainline Blueprint
Exam Structure: Number of Items
- CIS-ITSM Mainline Blueprint
Exam Result: Understanding Your Results
- CIS-ITSM Mainline Blueprint
Exam Result: conditional result
- CIS-ITSM Mainline Blueprint
Exam Structure: Multiple Choice (single answer)
- CIS-ITSM Mainline Blueprint
Exam Structure: Multiple Select (select all that apply)
- Exams with Pearson VUE FAQs
Exams with Pearson VUE: What is Pearson VUE?
- CIS-ITSM Mainline Blueprint
Exam Registration, Step 3: delivery methods
- Cost of Mainline certification exams
Exam fees and training costs table: All CIS row
- Cost of Mainline certification exams
Explanation: included attempt and discounts
- Exams with Pearson VUE FAQs
Re-take: fee
- CIS-ITSM Mainline Blueprint
Exam Registration: rolling registration and attempt validity
Confirm current exam arrangements with the exam provider.