CILA CH1 – Introduction to the Insurance Industry — Information & Free Practice

About CILA CH1 – Introduction to the Insurance Industry

CILA CH1 – Introduction to the Insurance Industry · GB

Key exam facts

Provider

The Chartered Institute of Loss Adjusters (CILA) provides the examination; Pearson VUE is the exam facilitator.

Format

Computer-based multiple-choice examination, available through Pearson VUE test centres or OnVUE online invigilation.

Exam questions

Total questions: 45.

Time limit

60 minutes for CH1. OnVUE check-in begins 30 minutes beforehand and is separate from answering time. Approved access arrangements may include extra time.

Passing score

The required pass mark varies slightly between papers because of individual question weighting; it is no higher than 75% for each paper.

Exam fee

GBP £360 per Certificate examination entry, as listed on CILA's current Certificate page; £1,080 is the total for the three examinations, not the CH1 fee. The handbook's £350 figure is older; no separate current resit rate is asserted.

Topics covered

• Know the purpose and nature of the insurance industry

  • Outline the concept of transfer and risk
  • Describe the roles played by various parties involved in the insurance industry
  • Identify the roles played by the insurance market associations and professional organisations within insurance

• Understand the general principles of contract law

  • Explain the essential requirements concerning contract law
  • Outline the concept of privity of contract
  • Differentiate between expressed and implied conditions of a contract
  • Outline the effects of legislation, case law and regulations concerning unfair contracts
  • Identify factors that may make contracts void and/or voidable
  • Outline the rules of interpretation when there are ambiguous terms within a contract

• Know the regulatory requirements in the insurance industry

  • Describe the current structure of regulation
  • Identify the requirements of the regulator

• Understand the principles of insurance

  • Describe the principles of insurance
  • Apply the principles of insurance to given situations

• Understand the importance of customer service in claims handling

  • Explain the importance of customer service for ensuring customer retention in a competitive insurance industry

• Know the requirements relating to data protection

  • Outline the extent and purpose of data protection laws and regulations

• Understand the rights of recovery arising out of legal liability

  • Outline how liability may arise generally under the law of torts
  • Explain how liability may arise specifically in the tort of negligence
  • Explain how liability may arise specifically in the tort of nuisance

How to prepare

Work through the topics, read the explanation after each answer, and revisit the areas where you miss questions. Use the official outline and reference materials below to guide your study.

These independent practice questions are not actual exam items and do not guarantee a passing result.

Frequently asked questions

Official sources and references

• CILA Certificate CH1 updated syllabus

  pp. 1–2, Learning outcomes and assessment criteria

• CILA CH1 current examinable material

  Examinability statement

• CILA Certificate Handbook

  p. 3, How will I be assessed?

• CILA Certificate Handbook

  p. 7, What is the pass mark?

• CILA Certificate qualification

  How much will it cost?

Confirm current exam arrangements with the exam provider.