CILA Certificate CH2 – Claims Handling — Information & Free Practice

About CILA Certificate CH2 – Claims Handling

CILA Certificate CH2 – Claims Handling · GB

Key exam facts

Provider

The Chartered Institute of Loss Adjusters (CILA) develops and provides the qualification; Pearson VUE facilitates and delivers the examination.

Format

Computer-based multiple-choice examination at a Pearson VUE test centre or by OnVUE online proctoring.

Exam questions

Total questions: 45.

Time limit

60 minutes of examination time for CH2; OnVUE check-in is a separate process 30 minutes before the examination. Approved access arrangements may include extra time.

Passing score

The required pass mark varies slightly between papers with the weighting of individual questions; CILA states it is no higher than 75% for each paper.

Exam fee

£360 GBP entry fee per Certificate examination, including CH2, as stated on the current CILA Certificate page. The £1,080 qualification total covers three examinations, not a single CH2 entry; membership and other fees are separate. No separate current resit price is asserted.

Topics covered

• Understand requirements relating to financial crime

  • Explain the legal and regulatory requirements with regard to money laundering
  • Explain ‘fraud’ in its current legal context
  • Explain how to identify fraud indicators

• Know the principles of negotiation in claims handling

  • Outline how to prepare for negotiation of a claim
  • Describe how to negotiate a claim effectively

• Understand mitigation of a loss

  • Explain the requirements of loss mitigation

• Understand the requirements of claims validation

  • Explain how the cause of loss or damage can be validated
  • Explain how the existence of an insured item can be validated
  • Explain how the loss, damage and value of an item for which a claim has been made can be validated

• Understand the effects on a claim of underinsurance

  • Explain how insurers deal with underinsurance
  • Apply ‘average’ to calculate settlement figures

• Understand claims repudiation

  • Explain how, when appropriate, claims should be repudiated

• Understand the importance of the insurance policy in claims handling

  • Explain the typical sections of an insurance policy
  • Explain how liability may arise specifically in the tort of negligence
  • Explain how a gradually operating cause may affect a claim

• Understand policy conditions and warranties

  • Explain the categories and effects of different conditions in insurance policies
  • Explain the purpose and possible effects of warranties upon a claim

• Understand the perils commonly covered in general insurance

  • Identify the peril commonly covered in general insurance
  • Explain the cover provided for the perils commonly covered in general insurance policies

• Understand policy requirements for the policyholder to take ‘reasonable care’

  • Assess a loss situation to determine whether reasonable care has been taken by a policyholder

How to prepare

Work through the topics, read the explanation after each answer, and revisit the areas where you miss questions. Use the official outline and reference materials below to guide your study.

These independent practice questions are not actual exam items and do not guarantee a passing result.

Frequently asked questions

Official sources and references

• CILA CH2 Syllabus

  pp. 1–2, Learning outcomes and assessment criteria

• CILA Certificate Handbook

  p. 3, How will I be assessed?

• CILA Certificate Handbook

  p. 7, What is the pass mark?

• Pearson VUE CILA examination programme

  The Chartered Institute of Loss Adjusters Certification Testing examinations

• CILA Certificate

  How much will it cost?

Confirm current exam arrangements with the exam provider.