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CII General Insurance Business (IF2) — Information & Free Practice

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About CII General Insurance Business (IF2)

CII General Insurance Business (IF2) · GB

Key exam facts

Provider
The Chartered Insurance Institute (CII), examination owner and assessment developer.
Format
100 multiple-choice questions, each with four options and one correct answer; online examination centre or remote invigilation.
Exam questions
Total questions: 100.
Time limit
2 hours of examination time.
Passing score
Standard pass mark: 70%.
Exam fee
The live UK unit purchase page displays GBP £281.03 for members and £371.78 for non-members for its displayed enrolment option; enrolment includes study material and assessment entry. These are package prices, not a verified standalone examination or resit fee.

Topics covered

  • Know insurance products and associated services for general insurance business (36%)

    • Describe the basic features and outline of typical cover of: motor insurance, health insurance, combined comprehensive or packaged insurance, property insurance, pecuniary insurance, liability insurance, other types of insurance.
    • Describe in outline the non-insurance services available.

  • Understand underwriting and policy wordings for general insurance business (31%)

    • Explain why an underwriter considers material circumstances and legislation when assessing a risk.
    • Explain the significance of moral and physical hazard for underwriters.
    • Describe the legal relevance of the disclosure of material information to insurers and the methods used by underwriters to obtain this information.
    • Describe the legal and regulatory significance of procedures relating to setting up an insurance contract.
    • Describe the features of an insurance contract.
    • Explain the meaning and use of common policy conditions, warranties, representations and exclusions.
    • Explain how excesses, deductibles and franchises are used.
    • Explain the legal and regulatory significance of procedures relating to renewals.

  • Know how to apply knowledge and principles of premium calculation of general insurance business to a given set of circumstances (2%)

    • Apply knowledge and principles of premium calculation of general insurance business to a given set of circumstances.

  • Understand claims within the context of general insurance business (21%)

    • Describe the legal requirements for a valid claim.
    • Explain why a claim may not be valid or met in full.
    • Describe the insured’s duties after a loss.
    • Describe the way in which claims can be validated.
    • Explain how alternative dispute resolutions operate.
    • Explain the ways in which claims can be settled.
    • Describe the role of key organisations in relation to claims.
    • Explain in general terms how the process of reserving operates.
    • Describe the means of claims recovery open to insurers.
    • Describe the procedures commonly used when preventing or dealing with fraud.
    • Explain the consequences of fraudulent claims.

  • Know how to apply knowledge of principles concerning the operation of policy conditions affecting claims for general insurance business to a given set of circumstances (2%)

    • Apply knowledge of principles concerning the operation of policy conditions affecting claims for general insurance business to a given set of circumstances.

  • Understand information and communication technology, security, confidential information and data protection within general insurance business (5%)

    • Explain how the insurance industry uses and adapts to technology and new innovations.
    • Describe the principles and practices of data protection and the types of confidential information.

  • Understand customer service within general insurance business (3%)

    • Describe what a customer service standard is and how it should be implemented.
    • Describe the legal and regulatory obligations in relation to customer service in insurance.

How to prepare

Work through the topics, read the explanation after each answer, and revisit the areas where you miss questions. Use the official outline and reference materials below to guide your study.

These independent practice questions are not actual exam items and do not guarantee a passing result.

Frequently asked questions

What is the exam format?

100 multiple-choice questions, each with four options and one correct answer; online examination centre or remote invigilation.

How many questions are on the exam?

Total questions: 100.

How long is the exam?

2 hours of examination time.

What is the passing score?

Standard pass mark: 70%.

How much does the exam cost?

The live UK unit purchase page displays GBP £281.03 for members and £371.78 for non-members for its displayed enrolment option; enrolment includes study material and assessment entry. These are package prices, not a verified standalone examination or resit fee.

Official sources and references

Confirm current exam arrangements with the exam provider.