Chartered Banker Institute Foundations of Responsible Banking — Information & Free Practice

About Chartered Banker Institute Foundations of Responsible Banking

Chartered Banker Institute Foundations of Responsible Banking · GB

Key exam facts

Provider

Chartered Banker Institute owns and awards the Professional Banker Certificate; Pearson VUE delivers and proctors its online exams.

Format

One online multiple-choice examination, taken remotely or at a test centre; the six learning units form one course and one exam.

Exam questions

Total questions: 40.

Time limit

60 minutes of examination time. Test-centre arrival and remote check-in time are separate.

Passing score

Minimum score of 60%.

Exam fee

GBP £410 course fee includes first exam entry; resits £145 per module. Student membership costs an additional £45 annually during studies.

Topics covered

• Banks and banking

  • Explain what a bank is, and differentiate between different types of banks and banking activity.
  • Explain the core functions and purpose of a bank; in particular, its role as a financial intermediary and how it supports the creation of credit in the economy.
  • Describe how banking has evolved, and how it continues to evolve to harness technology to meet customer needs.
  • Explain the nature of risk in banking and describe a range of risks to which a bank is exposed.

• Responsible and sustainable banking

  • Identify groups of bank stakeholders and their respective interests in the success of the bank.
  • Explain the typical mission, vision, values, and objectives of financial services organisations.
  • Explain what is meant by responsible and sustainable banking, and the role of banks and banking in society and the wider environment.
  • Describe the UN Principles for Responsible Banking and the ways in which these provide the framework for responsible and sustainable banking.

• Bank customers

  • Describe the different types of banking customer, and the fundamental banking needs that customers have.
  • Describe a range of products, services and payment mechanisms that might be offered to meet banking customers’ needs.
  • Explain the range and combination of distribution channels that banks use to deliver products and services to customers, including multichannel, omnichannel, and optichannel banking.
  • Explain what is meant by financial inclusion and financial capability, and the role of responsible banking in improving financial capability, including education.
  • Explain what is meant by a ‘vulnerable’ customer and what can be done to identify and support vulnerable customers.

• The customer experience

  • Describe what is meant by the customer experience and its significance in banking.
  • Explain the impact of new technologies and digital banking on the customer experience, and the ways in which banks can enhance the customer experience and provide seamless solutions.
  • Explain what is meant by cyber-crime, common types and impacts on customers, and identify the ways in which banks can ensure customers stay safe online.
  • Describe the complaint handling process, and best practices when dealing with customer concerns and complaints.

• Financial regulation

  • Explain the purpose of macroprudential, microprudential, and conduct regulation in banking and financial services.
  • Describe the role, purpose and functions of central banks, financial regulators, and other organisations that protect the public in relation to financial services.
  • Describe the principles of good regulation and conduct, and individual accountability schemes.
  • Explain due diligence processes in banking.

• Professional and ethical banking

  • Explain the meaning of fair treatment of customers and the measures that ensure fair treatment, including the UK Consumer Duty.
  • Describe what is meant by professional and ethical behaviour and standards, including ethical values and codes, and say why they are important in banking.
  • Explain what is meant by an ethical dilemma and how it can be identified and resolved.
  • Explain the need for whistleblowing and how wrongdoing in the workplace can be identified and reported.

How to prepare

Work through the topics, read the explanation after each answer, and revisit the areas where you miss questions. Use the official outline and reference materials below to guide your study.

These independent practice questions are not actual exam items and do not guarantee a passing result.

Frequently asked questions

Official sources and references

• Foundations of Responsible Banking module specification

  pp. 3–8, Units 1–6

• Professional Banker Certificate

  Key facts

• Professional Banker Certificate

  Overview

• Professional Banker Certificate

  Key facts — Membership Requirement

• Chartered Banker Institute FAQs

  EXAMS DELIVERED BY PEARSON VUE — How do I book an exam?

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