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About Certified Implementation Specialist – Software Asset Management

Certified Implementation Specialist – Software Asset Management · US

Key exam facts

Provider
ServiceNow certification examination; Pearson supplies test-center delivery and OnVUE online proctoring.
Format
Proctored multiple choice (single answer) and multiple select (select all that apply); no partial credit on multiple-select items.
Exam questions
Total questions: 60.
Time limit
90 minutes (standard examination duration).
Passing score
Each question is worth one point. The total score is compared with a predetermined cut score, which ServiceNow does not publicly disclose and which is not necessarily 70%; results are conditional pass/fail.
Exam fee
All CIS registration: USD 450. CIS retake: USD 225. Instructor-led training includes one free attempt; on-demand/simulator training does not include exam registration. Eligible company, customer and partner discounts may apply; fees are non-refundable.

Topics covered

  • Software Asset Core Overview & Fundamentals (14%)

    • Software Asset Management Basics
    • Process Architecture
    • Application introduction and Recommendation Practices

  • Data Integrity – Attributes and Sources for the Data (28%)

    • Importing Data
    • Software Discovery and Normalization
    • Content Services

  • Practical Management of Software Compliance (30%)

    • Products and Models
    • License Metrics, Entitlements and Allocations
    • Software Reconciliation

  • Operational Integration of Software Processes (13%)

    • Contract and Change Management
    • Service Catalog and Procurement
    • Software Remediation

  • Extending SAM (15%)

    • Software Model Lifecycle and Retirement
    • Software Installation Optimization
    • Reporting, Implementation and Maintenance

How to prepare

Work through the topics, read the explanation after each answer, and revisit the areas where you miss questions. Use the official outline and reference materials below to guide your study.

These independent practice questions are not actual exam items and do not guarantee a passing result.

Frequently asked questions

What is the exam format?

Proctored multiple choice (single answer) and multiple select (select all that apply); no partial credit on multiple-select items.

How many questions are on the exam?

Total questions: 60.

How long is the exam?

90 minutes (standard examination duration).

What is the passing score?

Each question is worth one point. The total score is compared with a predetermined cut score, which ServiceNow does not publicly disclose and which is not necessarily 70%; results are conditional pass/fail.

How much does the exam cost?

All CIS registration: USD 450. CIS retake: USD 225. Instructor-led training includes one free attempt; on-demand/simulator training does not include exam registration. Eligible company, customer and partner discounts may apply; fees are non-refundable.

Official sources and references

Confirm current exam arrangements with the exam provider.